Collecting and returning packaging
Returning and collection of packaging is possible at all locations. Guidelines apply for the returning and collection of packaging. In this way we ensure a high-quality packaging pool together and we keep the costs under control.
General guidelines
Packaging card
You will always need a packaging card to have packaging collected. Have you ordered your packaging card yet?
Always announce collecting or returning packaging
Would you like to return or collect your packaging? You always announce this digitally and easily in advance via Packaging Online.
What is Packaging Online?
Via Packaging Online you can easily order packaging and announce returns digitally. You also have insight into your packaging transactions up to three months after the transaction. You decide how to announce your transactions - via the online application (Webview) in 'My Royal FloraHolland' or on your PC or via the Royal FloraHolland web application.
Aalsmeer returning
Opening hours
The opening hours for the Aalsmeer packaging return site are displayed below. You can return packaging during these opening times at one of the three return points. See the specific opening hours for each return site below.
| Packaging return | |
| Sunday | Closed |
| Monday | 06.00 - 17.00 |
| Tuesday | 06.00 - 17.00 |
| Wednesday | 06.00 - 17.00 |
| Thursday | 06.00 - 16.00 |
| Friday | 06.00 - 17.00 |
| Saturday | Closed |
Sites for packaging return points
Rules for accepting auction trolleys full of packaging Aalsmeer
Packaging administration
Here you can make corrections to returning and collecting packaging and transfers between customers.
Opening hours
Administration | |
| Sunday | Closed |
| Monday | 08.00 - 16.00 |
| Tuesday | 08.00 - 16.00 |
| Wednesday | 08.00 - 16.00 |
| Thursday | 08.00 - 16.00 |
| Friday | 08.00 - 15.00 |
| Saturday | Closed |
Aalsmeer collecting
Opening hours
The opening hours for the Aalsmeer packaging plant are displayed below. You can pick up packaging during these opening times at one of the two Collecting packaging points. See the specific opening hours for each Collecting packaging point below.
Collecting packaging | |
| Sunday | 19.00 - 23.00 |
| Monday | 06.00 - 23.00 |
| Tuesday | 06.00 - 23.00 |
| Wednesday | 06.00 - 23.00 |
| Thursday | 06.00 - 23.00 |
| Friday | 06.00 - 17.00 |
| Saturday | 08.00 - 15.00 |
Sites for packaging dispensing points
Packaging Online orders
The following guidelines apply to day and/or evening, night and weekend packaging orders:
Orders during the day
If you want packaging at your site in Aalsmeer, we we'll deliver this within two hours of ordering. You can also order and pick it up yourself in LMC. Remember: order it two hours before you picking it up.
Ordering deadlines
| Orders during the day | |
| Sunday | Closed |
| Monday | 06.30 - 14.00 |
| Tuesday | 06.30 - 14.00 |
| Wednesday | 06.30 - 14.00 |
| Thursday | 06.30 - 14.00 |
| Friday | 06.30 - 12.00 |
| Saturday | Closed |
Orders during the evening, night or weekend
Here you can order your packaging during the evening or night. You place your packaging order for the weekend on Fridays. Evening, night and weekend orders can be picked up during the opening hours for supplies. Using One Stop Docking, you can load and unload your floriculture product in one docking in a pre-booked time slot, as well as loading your logistics equipment (roller containers and/or packaging).
Ordering times
| Orders evening/night/weekend | |
| Sunday | Closed |
| Monday | 08.00 - 14.00 |
| Tuesday | 08.00 - 14.00 |
| Wednesday | 08.00 - 14.00 |
| Thursday | 08.00 - 14.00 |
| Friday | 08.00 - 12.00 |
| Saturday | Closed |
Packaging administration
Here you can make corrections to returning and collecting packaging and transfers between customers.
Opening hours
| Administration | |
| Sunday | Closed |
| Monday | 08.00 - 16.00 |
| Tuesday | 08.00 - 16.00 |
| Wednesday | 08.00 - 16.00 |
| Thursday | 08.00 - 16.00 |
| Friday | 08.00 - 15.00 |
| Saturday | Closed |
Eelde: returning/collecting
Additional guidelines returning packaging Eelde
A few additional guidelines apply to ensure a smooth and efficient process for both customers and our employees:
- Return your packaging on auction trolleys.
- Arrange the packaging according to code and colour.
- Make sure the packaging is clean: no rubbish or stickers in or on the packaging.
- Attach the fixed shelves at the bottom of the auction trolley.
- Stack plant packaging 25 high and cut flower packaging 15 high.
- Return shelves with deposits separately and do not stack packaging on them.
We work with packaging receipt booklets. Please fill in a packaging receipt before returning the packaging. We can then compare our packaging collection receipt with your receipt. We can immediately see if there are any discrepancies in the numbers and we can rectify any errors. If you do not return the packaging according to the guidelines, we may not accept the packaging. You then have another opportunity to submit the packaging in the right way.
Location
Next to dock 7. The location is given on the signboards on the premises.
Opening hours
| Monday | 5.30 am - 4.30 pm |
| Tuesday | 5.30 am - 12.00 pm and 12.45 pm - 4.30 pm |
| Wednesday | 8.00 am - 4.30 pm |
| Thursday | 8.00 am - 4.30 pm |
| Friday | 5.30 am - 12.00 pm and 12.45 pm - 3.00 pm |
Services
Do you want to collect your packaging after closing time?
- Place your order before 3.00 pm on the telephone number to the right.
- If you phone or fax after 3.00 pm, we will prepare your order the next day.
You can collect your ordered packaging at a centrally located, camera-secured place in the flower auction. The packaging will be placed here at your own risk. Another option is delivery via collective transport. In this case, order your packaging from your collective haulier.
Naaldwijk returning
Openings hours
| Packaging returning | |
| Sunday | Closed |
| Monday | 06.00 am - 05.00 pm |
| Tuesday | 06.00 am - 05.00 pm |
| Wednesday | 06.00 am - 05.00 pm |
| Thursday | 06.00 am - 05.00 pm |
| Friday | 06.00 am - 05.00 pm |
| Saturday | Closed |
Additional guidelines for packaging return at Naaldwijk
To ensure a smooth and efficient process for both you as our customer and our staff, several additional guidelines now apply:
- You will need a packaging card in addition to your packaging receipt booklet in order to collect packaging.
- Always fill in the white packaging return docket (LMS docket) in advance and submit it to the packaging staff member when driving in.
- Please wait for permission from the packaging staff member before driving into the packaging return location.
- Return each time a maximum of 15 trolleys with plastic packaging and a maximum of 20 trolleys with multi-use boxes.
- Return all full trolleys assembled by packaging code and one after the other.
- Place any trolley with leftovers at the back of the train of trolleys to be returned.
- Stack the packaging by packaging code.
- Deliver cut flower packaging separately from plant packaging, on separate trolleys.
Naaldwijk collecting
Location
| Cut flowers single-use and multi-use packaging | Supply docks, Fase G location 20 |
| Potted plants single-use and multi-use packaging | Supply docks, Fase G (Danish trolley depot), location 60 |
| Collection night Dock Bulk N27 | Supply docks, Fase G via OSO |
The locations are indicated by signposts on the premises.
Opening hours Collecting Packaging Naaldwijk
| Packaging collection | |
| Sunday | 07.00 pm - 11.00 pm |
| Monday | 06.00 am - 11.00 pm |
| Tuesday | 06.00 am - 11.00 pm |
| Wednesday | 06.00 am - 11.00 pm |
| Thursday | 06.00 am - 11.00 pm |
| Friday | 06.00 am - 04.45 pm |
| Saturday | 08.00 am - 01.00 pm |
Collecting packaging outside of opening hours
Would you like to collect packaging outside these hours - thus between 11 pm - 4 am (Sunday to Friday) or on Saturday between 1 pm - 3 pm? In that case, you can order it through Packaging Online and choose the option Dock / Bulk location 27. You can collect your order outside the regular opening hours at the department OSO, T +31 (0)174-632229 or M +31(0)6-11603191. Collecting of ordered packaging can only take place with the packaging card and if it was announced in advance through Packaging Online. We would like to point out that without a packaging card and prior announcement it is not possible to collect packaging.
Transporter procedure
For transporters who are not yet digitally connected to the TMS or the Packaging App, it is temporarily possible to order packaging over the telephone on T +31 (0)174-633801. This option will expire in the second quarter of 2021, after the new release of the Packaging App.
You can order packaging over the telephone during the hours mentioned below. On Friday, you cannot order packaging; however, the packaging distribution location is open according to regular opening hours.
| Transporter packaging ordering hours | |
| Sunday | 07.00 pm - 08.00 pm |
| Monday till Friday | 02.00 pm - 08.00 pm |
| Saturday | 08.30 am - 11.00 am |
You can collect your order outside the regular opening hours at the department OSO, T +31 (0)174-632229 or M +31(0)6-11603191. Collecting of ordered packaging can only take place with the packaging card and if it was announced in advance over the telephone.
Rijnsburg returning
How to return packaging
If you want to return packaging and have it collected, please follow the procedure below for fast and correct handling:
- Packaging to be returned should be reported to the Packaging Online service via the computer (Webview application) or the Royal FloraHolland app.
- The auction employee from LDK (Logistic Services for Customers) will see your notification on the handheld scanner and will come over to you.
- This LDK employee will scan your packaging card, check the quantities and packaging codes, and read the packaging for collection digitally with the handheld scanner.
- If you and the LDK employee both agree with the quantities and packaging codes on the handheld scanner, this person will scan your packaging card once more and the collection will be finalized. By allowing this scan to take place, you approve the transaction and the associated financial settlement.
- Please take care to always first check the quantities entered, together with the LDK employee, as subsequent claims will no longer be possible once approval has been given.
- In the case of deviations, count the packaging again with the LDK employee, after which the LDK employee can enter the correct quantities.
- After finalizing the collection, you will receive confirmation by email stating the quantities of the packaging units returned.
We no longer work with paper receipts. All packaging returns are registered digitally using the handheld scanner.
Guidelines returning packaging
We request you to return the packaging in separate towed trolleys:
- One towed trolley with boxes.
- One towed trolley with non-rinseable packaging.
- One towed trolley with rinseable packaging.
Location
Logistics resources section (previously called packaging): the entrance to the desk is in the L3 area. The location is given on the signboards on the premises.
Opening hours packaging shop
| Monday to Friday | 6,00 am - 4.30 pm |
To use this service, always phone +31 71 4094910 upon arrival.
Rijnsburg collecting
Location
Logistics resources section (previously called packaging): the entrance to the desk is in the L3 area. The location is given on the signboards on the premises.
Opening hours packaging shop
| From | Untill | |
| Sunday | 7.00 pm | 10.00 pm |
| Monday | 6.00 am | 4.00 am |
| Tuesday | 6.00 am | 4.00 am |
| Wednesday | 6.00 am | 4.00 am |
| Thursday | 6.00 am | 4.00 am |
| Friday | 6.00 am | 3.30 pm* |
| Saturday | 8.00 am | 2.30 pm* |
*In Summer (Week 13 to Week 43) shop opened untill 4:30 p.m.
Services
As a grower, it is also possible to order packaging and collect it yourself or have it picked up by collective transport. On Monday through Friday you, or your collective transporter, can transmit the packaging orders to us before 1:30 pm via Packaging Online and/or through the TMS link. We will then have it ready for you on the dock. Do you need any packaging after 1:30 pm? Then you are most welcome to visit the packaging store during opening hours. On Saturdays you cannot place orders, but you can pick up packaging at the packaging store during opening hours.