Collecting and returning packaging
Do you want to return or collect packaging? You can always announce this digitally and easily in advance via Packaging Online. Packaging can be taken in and issued at all locations. Don't forget to bring your packaging card!
General guidelines
Packaging card
You will always need a packaging card to have packaging collected. Have you ordered your packaging card yet?
Always announce collecting or returning packaging
Would you like to return or collect your packaging? You always announce this digitally and easily in advance via Packaging Online.
What is Packaging Online?
Via Packaging Online you can easily order packaging and announce returns digitally. You also have insight into your packaging transactions up to three months after the transaction. You decide how to announce your transactions - via the online application (Webview) in 'My Royal FloraHolland' or on your PC or via the Royal FloraHolland web application.
Aalsmeer returning
The Aalsmeer location has three packaging collection points:
| Collection points | Opening hours | Amount of auction trolleys |
|---|---|---|
| 1. Return site 046 | Monday to Friday 05.30 am - 03.00 pm | A maximum of four full auction trolleys |
| 2. Return site Centre | Monday to Friday 05.30 am - 04.30 pm | A minimum of five full auction trolleys |
| 3. Return site South | Monday to Friday 06.00 am - 04.30 pm | A minimum of five full auction trolleys |
Guidelines collecting and returning of packaging
Rules for accepting auction trolleys full of packaging Aalsmeer
Packaging administration
Via fustadministratieaalsmeer@royalfloraholland.com or our Customer Contact Center you can make corrections to the quantity of packaging handed in and transferred between between customers.
| Opening hours | Packaging administration |
|---|---|
| Monday to Thursday | 08.00 -16.00 |
| Friday | 08.00 - 15.00 |
Aalsmeer collecting
Always announce the delivery of packaging
Do you want to collect or have delivered packaging? You can always announce this digitally and easily in advance via Fust Online. If you want to receive the packaging at your location in Aalsmeer, we will deliver it within two hours after ordering.Will you have the packaging delivered by us or will you pick it up at the Site supply location? Then place your order via Fust Online only during the times listed below:
| Opening hours | |
|---|---|
| Monday to Thursday | 06.30 am- 02.00 pm |
| Friday | 06.30 am - 12.00 pm |
Dispensing points
| 1. Logistical Resources Centre (LMC) Supply Site | Opening hours |
|---|---|
| Monday | 06.00 am - 09.00 pm hrs |
| Tuesday | 06.00 am - 06.00 pm hrs |
| Wednesday | 06.00 am - 06.00 pm |
| Thursday | 06.00 am - 09.00 pm |
| Friday | 06.00 am - 03.00 pm |
| 1. Supply location site | Opening hours |
|---|---|
| Sunday | 07.00 pm - 04.00 am |
| Monday to Thursday | 04.00 pm - 04.00 am |
| Friday | Closed |
| Saturday | 08.00 am - 03.00 pm |
- Please call at least one hour in advance: T 0297-394831 (or T 0297-392856).
- Let us know how many trolleys (only full trolleys are possible).
- Let us know what time we can expect you.
Packaging administration
Via fustadministratieaalsmeer@royalfloraholland.com or our Customer Contact Center you can pass on corrections to intake and issue containers as well as transfers between customers.| Opening hours | Packaging administration |
|---|---|
| Monday to Friday | 08.00 am - 04.00 pm |
| Friday | 08.00 am - 03.00 pm |
Eelde: returning/collecting
Additional guidelines returning packaging Eelde
A few additional guidelines apply to ensure a smooth and efficient process for both customers and our employees:
- Return your packaging on auction trolleys.
- Arrange the packaging according to code and colour.
- Make sure the packaging is clean: no rubbish or stickers in or on the packaging.
- Attach the fixed shelves at the bottom of the auction trolley.
- Stack plant packaging 25 high and cut flower packaging 15 high.
- Return shelves with deposits separately and do not stack packaging on them.
We work with packaging receipt booklets. Please fill in a packaging receipt before returning the packaging. We can then compare our packaging collection receipt with your receipt. We can immediately see if there are any discrepancies in the numbers and we can rectify any errors. If you do not return the packaging according to the guidelines, we may not accept the packaging. You then have another opportunity to submit the packaging in the right way.
Location
Next to dock 7. The location is given on the signboards on the premises.
| Opening hours | |
|---|---|
| Monday | 05.30 am - 04.30 pm |
| Tuesday | 05.30 am - 12 pm and 12.45 pm - 04.30 pm |
| Wednesday | 08.00 am - 04.30 pm |
| Thursday | 08.00 am - 04.30 pm |
| Friday | 05.30 am - 12.00 pm and 12.45 pm - 03.00 pm |
Services
Do you want to collect your packaging after closing time?
- Place your order before 3.00 pm on the telephone number to the right.
- If you phone or fax after 3.00 pm, we will prepare your order the next day.
You can collect your ordered packaging at a centrally located, camera-secured place in the flower auction. The packaging will be placed here at your own risk. Another option is delivery via collective transport. In this case, order your packaging from your collective haulier.
Naaldwijk returning
| Opening hours | Packaging returning |
|---|---|
| Sunday | Closed |
| Monday to Friday | 06.00 am - 05.00 pm |
| Saturday | Closed |
Additional guidelines for packaging return at Naaldwijk
To ensure a smooth and efficient process for both you as our customer and our staff, several additional guidelines now apply:
- You will need a packaging card in addition to your packaging receipt booklet in order to collect packaging.
- Always fill in the white packaging return docket (LMS docket) in advance and submit it to the packaging staff member when driving in.
- Please wait for permission from the packaging staff member before driving into the packaging return location.
- Return each time a maximum of 15 trolleys with plastic packaging and a maximum of 20 trolleys with multi-use boxes.
- Return all full trolleys assembled by packaging code and one after the other.
- Place any trolley with leftovers at the back of the train of trolleys to be returned.
- Stack the packaging by packaging code.
- Deliver cut flower packaging separately from plant packaging, on separate trolleys.
Naaldwijk collecting
Locations
- Cut flowers single-use and multi-use packaging - Supply docks, Fase G location 20.
- Potted plants single-use and multi-use packaging - Supply docks, Fase G (Danish trolley depot), location 60.
- Collection night Dock Bulk N27 - Supply docks, Fase G via OSO.
The locations are indicated by signposts on the premises.
| Opening hours | Collecting packaging |
|---|---|
| Sunday | 07.00 pm - 11.00 pm |
| Monday to Thursday | 06.00 am - 11.00 pm |
| Friday | 06.00 am - 04.45 pm |
| Saturday | 08.00 am - 01.00 pm |
Collecting packaging outside of opening hours
Would you like to collect packaging outside these hours - thus between 11 pm - 4 am (Sunday to Friday) or on Saturday between 1 pm - 3 pm? In that case, you can order it through Packaging Online and choose the option Dock / Bulk location 27. You can collect your order outside the regular opening hours at the department OSO, T +31 (0)174-632229 or M +31(0)6-11603191. Collecting of ordered packaging can only take place with the packaging card and if it was announced in advance through Packaging Online. We would like to point out that without a packaging card and prior announcement it is not possible to collect packaging.
Transporter procedure
For transporters who are not yet digitally connected to the TMS or the Packaging App, it is temporarily possible to order packaging over the telephone on T +31 (0)174-633801.
You can order packaging over the telephone during the hours mentioned below. On Friday, you cannot order packaging; however, the packaging distribution location is open according to regular opening hours.
| Opening hours | Transporter |
|---|---|
| Sunday | 07.00 pm - 08.00 pm |
| Monday to Friday | 02.00 pm - 08.00 pm |
| Saturday | 08.30 am - 11.00 am |
You can collect your order outside the regular opening hours at the department OSO, T +31 (0)174-632229 or M +31(0)6-11603191. Collecting of ordered packaging can only take place with the packaging card and if it was announced in advance over the telephone.
Rijnsburg returning
How to return packaging
If you want to return packaging and have it collected, please follow the procedure below for fast and correct handling:
- Packaging to be returned should be reported to the Packaging Online service via the computer (Webview application) or the Royal FloraHolland app.
- The auction employee from LDK (Logistic Services for Customers) will see your notification on the handheld scanner and will come over to you.
- This LDK employee will scan your packaging card, check the quantities and packaging codes, and read the packaging for collection digitally with the handheld scanner.
- If you and the LDK employee both agree with the quantities and packaging codes on the handheld scanner, this person will scan your packaging card once more and the collection will be finalized. By allowing this scan to take place, you approve the transaction and the associated financial settlement.
- Please take care to always first check the quantities entered, together with the LDK employee, as subsequent claims will no longer be possible once approval has been given.
- In the case of deviations, count the packaging again with the LDK employee, after which the LDK employee can enter the correct quantities.
- After finalizing the collection, you will receive confirmation by email stating the quantities of the packaging units returned.
We no longer work with paper receipts. All packaging returns are registered digitally using the handheld scanner.
Guidelines returning packaging
We request you to return the packaging in separate towed trolleys:
- One towed trolley with boxes.
- One towed trolley with non-rinseable packaging.
- One towed trolley with rinseable packaging.
Location
Logistics resources section (previously called packaging): the entrance to the desk is in the L3 area. The location is given on the signboards on the premises.
| Opening hours | |
|---|---|
| Monday to Friday | 06.00 am - 04.30 pm hrs |
To use this service, always phone +31 71 4094910 upon arrival.
Rijnsburg collecting
Location
Logistics resources section (previously called packaging): the entrance to the desk is in the L3 area. The location is given on the signboards on the premises.
| Opening hours | |
|---|---|
| Sunday | 07.00 pm - 04.00 am |
| Monday to Thursday | 06.00 am - 04.00 am |
| Friday | 06.00 am - 04.30 pm |
| Saturday | 08.00 am - 03.00 pm |
*In Summer (Week 13 to Week 43) shop opened untill 4.30 p.m.
Services
As a grower, it is also possible to order packaging and collect it yourself or have it picked up by collective transport. On Monday through Friday you, or your collective transporter, can transmit the packaging orders to us before 1.30 pm via Packaging Online and/or through the TMS link. We will then have it ready for you on the dock. Do you need any packaging after 1.30 pm? Then you are most welcome to visit the packaging store during opening hours. On Saturdays you cannot place orders, but you can pick up packaging at the packaging store during opening hours.