Can I pick up cask without a packaging pass?
You always need a packaging pass to collect and return packaging.
How do I announce a collection or issue of Packaging?
If you want to collect or return Packaging, always announce this in advance via the digital service 'Packaging collection and issue' in Packaging Online. Check Packaging Online.
How do I gain access to the digital service 'Collecting and returning packaging' in My Royal FloraHolland?
- Log in to 'My Royal FloraHolland'.
- Under 'My services', click on 'Available services' to activate the service.
- Add the service 'Cask collection and dispensing' (not to be confused with 'Logistic resources online').
- Then under 'Start web services' click 'Cask collection and dispensing'.
- You can announce your keg intake and issue here.
What is the Packaging Online service?
Through Packaging Online you can easily and digitally announce your keg intake and issuance. You can also view your barrel transactions for up to three months. You choose how you want to arrange your packaging announcements; via the online application (Webview) in 'My Royal FloraHolland' on your PC or via the Royal FloraHolland web application.
I currently order packaging from my transporter. Will that change?
That will not change. Transporters will turn in these orders in the same way as they are doing now.
Will anything change in the collection of lock plates and CC-containers?
The method of collecting lock plates and CC containers remains the same. So you cannot use the new barrel pass for this. For the Aalsmeer hub, this means that you will need the existing "Aalsmeer" barrel pass to pick up CC containers and the new barrel pass to pick up barrels.
What will change in the collection or return of packaging?
The most important changes for packaging users are:
- Using just one packaging card at all of our locations to collect packaging and approve packaging transactions.
- The introduction of the digital transaction receipt that we send out immediately after every transaction by e-mail.
How can I change the e-mail address at which I want to receive the digital transaction receipt?
You cannot do this yourself at present. In order to change this, please contact our Contact Center. Please pass on the grower number in question and the new email address. You can give multiple email addresses.
How can I order the new packaging card?
You order your packaging card by filling in an order form. The conditions for the use of the new packaging card can also be found there.
My company has multiple administration numbers. Do I have to order multiple packaging cards?
Yes, the packaging card is linked to an administration number. So if you want to collect packaging using multiple administration numbers, you will have to request a packaging card for each administration number.
What does the packaging card cost?
The packaging card is free of charge. If you lose it, you may be charged for it.
What should I do if I lose my packaging card?
Report the loss immediately to Customer Contact Center so we can block your packaging card. You can request a new packaging card using the order form.
What should I do if the barcode on my packaging card becomes damaged?
Some packaging cards are wearing out faster than expected, as a result of which the barcode is difficult to read. In order to prevent further wear, packaging card sleeves will be available from the fixed distribution and collection points. The sleeve will protect your packaging card from wear and tear. If the barcode on your packaging card is difficult to scan, you can use the order form to request a new card.
How long will it take for my packaging card to be ready?
Within two weeks your packaging card will be ready at the location you specified. As soon as the fust pass is ready, you will receive an email about it.