Malfunctions and planned maintenance
We strive to resolve faults as quickly as possible and plan planned maintenance at times when it hurts least. Here you will find an overview of current faults and planned maintenance.
at export locations
Procedures for clock disruptions
The procedures governing breaks and clock disruptions during the auction process are uniform across all export locations of Royal FloraHolland.
Read moreIn progress
In progress
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There are currently no announcements.
Planned
Planned
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There are currently no announcements.
Archive
Archive
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June 10, 2022
Maintenance My Royal FloraHolland
ResolvedFryday evening 10 June, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 21.00 hrs.
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June 8, 2022
Progress on ICT malfunction at Naaldwijk location
ResolvedThis morning an ICT malfunction was found in the new flower order picking process.
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June 7, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 7 June, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 21.00 hrs.
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May 18, 2022
Double payment specifications 18-05-2022
ResolvedToday we have processed two payment specifications due to an error with the processing of the direct debet invoices. However the payments are processed correctly.
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May 25, 2022
Service invoices on the 27th of May
ResolvedDue to Ascension Day on Thursday 26th of May 2022, the Service invoicing will take place on Friday, the 27th of May 2022.
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Resolved
On June 22, 2022, a security update will take place to the image bank and the letter number series program. This has consequences for all buyers and growers who use it.
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May 17, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 17 May, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 21.30 hrs.
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April 22, 2022
Connect invoices are delayed
ResolvedToday the Connect invoices were sent with a delay.
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Resolved
Due to a correction two payment specifications have been created which have also been sent.
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April 22, 2022
Technical maintenance Floriday 22 April
ResolvedOn April 22 at 22.00 (CEST) we will perform technical maintenance on Floriday. As a result, there may be some temporary delay on Floriday in receiving and placing orders.
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Resolved
There are problems with the Royal FloraHolland image database. This may cause delays in the use of the image database and the associated processes. We are working on a solution. Apologies for the inconvenience.
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Resolved
This Friday, March 4th, between 19:00 and 20:00 hrs there will be maintenance on our CRM system. Therefore FloraMondo will not be available during this period.
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February 21, 2022
Maintenance My Royal FloraHolland
ResolvedMonday evening 21 February, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 21.00 hrs.
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February 18, 2022
Anteater stops Wednesday 22 June 2022
ResolvedAs of Wednesday, June 22, 2022, you will no longer be able to use AntEater's software because AntEater stops being a software provider.
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February 1, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 1 February, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 21.00 hrs.
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January 20, 2022
Maintenance Logistic supplies online
ResolvedSaturday 22 January 2022, maintenance will take place on the system Logistic supplies online (Avalanche).
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December 27, 2021
Maintenance My Royal FloraHolland
ResolvedMonday evening 27 December, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 21.00 hrs.
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December 3, 2021
Supply disruption
ResolvedThere was an outage in the supply. Because of this, it was not possible to create supply or to place an order.
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November 22, 2021
Disruption new login My Royal FloraHolland
ResolvedThere has been a disruption with the introduction of the new login to My Royal FloraHolland since last Monday, 22 November. Users who have not replaced their password more than 6 months ago cannot log in.
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October 19, 2021
Disruption invoicing of the clock
ResolvedDue to a technical malfunction, the invoicing of the clock, commercial invoices and product invoices is later than usual.
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October 19, 2021
Disruption Direct Trade
ResolvedDue to a failure in our system, the processing of your correction for Direct Trade takes longer than you are used to.
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September 29, 2021
Nuisance caused by roadworks on the Naaldwijk auction site
ResolvedFrom 29 September to 1 October, Trias Westland will be carrying out work on the earthmoving track across the auction grounds in Naaldwijk.
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September 16, 2021
Driveway OOST 101 in Naaldwijk closed due to work
ResolvedNecessary maintenance will be carried out this weekend to replace the wearing course of the OOST 101 slip road to the 1st floor of the Elsen building in Naaldwijk.
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September 15, 2021
Road works N201 between N231 (Legmeerdijk) and N521 (Zijdelweg)
ResolvedRoad works are taking place on the N201 between the N231 (Legmeerdijk) and N521 (Zijdelweg). Because of this Royal FloraHolland Aalsmeer is less accessible.