Malfunctions and planned maintenance
We strive to resolve faults as quickly as possible and plan planned maintenance at times when it hurts least. Here you will find an overview of current faults and planned maintenance.
at export locations
Procedures for clock disruptions
The procedures governing breaks and clock disruptions during the auction process are uniform across all export locations of Royal FloraHolland.
Read moreIn progress
In progress
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There are currently no announcements.
Planned
Planned
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There are currently no announcements.
Archive
Archive
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November 18, 2022
Planned maintenance Floriday
Resolved<strong>Friday, 18 November, maintenance is scheduled at 10pm CEST </strong>within Floriday. The maintenance will be noticeable in several places. Cre...
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November 8, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 8 November, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00...
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September 16, 2022
No price information and order summaries are available in Floriday and Insights due to this morning's outage
ResolvedNo price information and order summaries are available in Floriday and Insights due to this morning's outage. Also, SMS price information is not worki...
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October 18, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 18 October, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00...
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September 15, 2022
Clock orders missing in Insights and Floriday
ResolvedThe clock orders of 15 September are not yet available in Insights and Floriday, we are working to make them visible again as soon as possible. Apolog...
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September 9, 2022
Malfunction clock data
ResolvedAt the moment it can happen that the clock data does not come through properly, which can cause sales orders in Floriday or Insights to be missing. We...
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August 30, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 30 August, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 ...
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August 9, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 9 August, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 -...
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July 19, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 19 July, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - ...
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June 10, 2022
Maintenance My Royal FloraHolland
ResolvedFryday evening 10 June, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 2...
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June 8, 2022
Progress on ICT malfunction at Naaldwijk location
ResolvedThis morning an ICT malfunction was found in the new flower order picking process. This meant that 40% of the flower volume could not be processed. By...
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May 18, 2022
Double payment specifications 18-05-2022
ResolvedToday we have processed two payment specifications due to an error with the processing of the direct debet invoices. <br /> However the payments are p...
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May 25, 2022
Service invoices on the 27th of May
ResolvedOn Ascension Day, the 26th of May 2022, there will be no auction day. As a result, the Service invoices will be sent on the 27th of May 2022.
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May 16, 2022
Invoicing clock later due to network problem
ResolvedDue to a network issue, it is not possible to invoice clock transactions at this time.<br /> We are working hard to solve this as soon as possible. As...
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Resolved
<p>To continue to use these services after June 22, you must ensure that your software program is equipped with the latest updates. Most software supp...
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May 17, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 17 May, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00 - 2...
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April 22, 2022
Connect invoices are delayed
ResolvedToday the Connect invoices were sent with a delay. This is due to an internal problem.
We apologize for the inconvenience! -
Resolved
<p>Due to a correction two payment specifications have been created which have also been sent. This only applies to payments to customers with a Rabo ...
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April 22, 2022
Technical maintenance Floriday 22 April
ResolvedOn April 22 at 22.00 (CEST) we will perform technical maintenance on Floriday. As a result, there may be some temporary delay on Floriday in receiving...
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Resolved
There are problems with the Royal FloraHolland image database. This may cause delays in the use of the image database and the associated processes. We...
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Resolved
This Friday, March 4th, between 19:00 and 20:00 hrs there will be maintenance on our CRM system. Therefore FloraMondo will not be available during thi...
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February 21, 2022
Maintenance My Royal FloraHolland
ResolvedMonday evening 21 February, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00...
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February 18, 2022
Anteater stops Wednesday 22 June 2022
Resolved<p>If you are a customer using AntEater, you will no longer receive support: this can already cause problems (such as EAB errors). As of Wednesday, Ju...
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February 1, 2022
Maintenance My Royal FloraHolland
ResolvedTuesday evening 1 February, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20.00...
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January 20, 2022
Maintenance Logistic supplies online
ResolvedSaturday 22 January 2022, maintenance will take place on the system Logistic supplies online (Avalanche). This means that this system will not be avai...
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December 27, 2021
Maintenance My Royal FloraHolland
Resolved<p>Monday evening 27 December, maintenance will be performed on My Royal FloraHolland. As a result, this environment will not be accessible between 20...
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December 17, 2021
Change intake note of CC material
Resolved<p>Due to the change in the intake note of CC material, you will see more columns in the Transactions screen than before (7 instead of 3). This may me...
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December 3, 2021
Supply disruption
ResolvedThere was an outage in the supply. Because of this, it was not possible to create supply or to place an order.
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November 22, 2021
Disruption new login My Royal FloraHolland
ResolvedThere has been a disruption with the introduction of the new login to My Royal FloraHolland since last Monday, 22 November. Users who have not replace...
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October 19, 2021
Disruption invoicing of the clock
ResolvedDue to a technical malfunction, the invoicing of the clock, commercial invoices and product invoices is later than usual. We are doing everything poss...
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October 19, 2021
Disruption Direct Trade
ResolvedDue to a failure in our system, the processing of your correction for Direct Trade takes longer than you are used to. We apologise for this. We hope t...
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September 29, 2021
Nuisance caused by roadworks on the Naaldwijk auction site
Resolved<strong>From 29 September to 1 October, Trias Westland will be carrying out work on the earthmoving track across the auction grounds in Naaldwijk.</st...
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September 16, 2021
Driveway OOST 101 in Naaldwijk closed due to work
Resolved<p>The wearing course of the OOST 101 slip road to the 1st floor of the Elsen building in Naaldwijk has worn away/wept away in the bend. Necessary mai...
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September 15, 2021
Road works N201 between N231 (Legmeerdijk) and N521 (Zijdelweg)
Resolved<p>During the road works on the N201 Royal FloraHolland might be less accessible. In order to carry out the work on the N201 an alternative route will...