Service & Contact
General help
All you need to about Royal FloraHolland
Assistance logging in
Forgotten password
Insights login My FloraMondo account My Floriday account My KOA account/application My Royal FloraHolland accountForgotten username
Username My Royal FloraHolland Password My Royal FloraHollandI don't have an account
Create a My Royal FloraHolland accountContact us
Get in touch
Make a notification Update notificationComplaints
File a complaint How can I file a complaint How long will it take to process my complaint? I want to want to make an objectionSpeak to an employee/department
I want to speak to an employee I want to speak with the press officer I want speak with the Council of Members I want speak with the FPCsAssistance at disruptions
Message service
Registration for disruption message service Error message in FloridayProcedures for breaks and clock disruptions at export locations
Clock disruptions Start times BreaksBuyer and supplier administration
Buyer and supplier administration
I want become a buyer I want to become a supplierChange account data
I want to apply for an extra administration number I want to change my company details I want to change my e-mail address I want to cancel my membership I want to subscribe or unsubscribe to a newsletterDigital environmental registration & environmental certification
General New approach Providers environmental registration tools SupportRemote buying
Remote buying Manuals System requirementsOther questions
Visit the auction
Parking Visit the auctionWorking at the auction
Interning at Royal FloraHolland Working at Logistics Working at Royal FloraHollandAt the auction
All you need to know about the auction
Clock limits
I did not receive an email confirming receipt of advance deposit Increase auction clock limit Procedure for advance depositsAuction days and supply times
Connect logistics Holidays and early auction days Locking outside opening hours Connect logistics On-site Off-site Let's peak togetherPrognosis end times
Aalsmeer Naaldwijk RijnsburgIn and around the auction building
Cleaning and catering Parking and Parking Permits Renting or buying commercial space Security Telephone and internet service Using electric tractors / logistical resourcesAuction times
Flowers PlantsServices
All you need to know about our services
My Royal FloraHolland
Adjust email address Register/unsubscribeFloriday
Help Centre / Support News & Updates Registering and logging in Workshops / WebinarsProduct claims
Supplier product claims
Clock corrections Inspection codes Product claim preferences Providing incorrect supply informationLogistics
Auction trolleys and lock plates Buying CC-containers Logistic means services Packaging SupplyingAuction
Information
Auction times Auction groups Auctioneer recommendation Grading characteristics (New) Product Code Photo requirementsAuction services
Clock Presales FloraMondo Image Bank Mark supply app Photo appDelivery form / EAB
Delivery form / EAB through a software package Delivery form through Floriday EAB Frequently asked questions Delivery form through Floriday Instructions for filling in delivery form / EAB Software providersPrice information services
Clockview Electronic Buyer Transaction Notifications Insights Price Information messages to growersFinancial
Certificates
How are the Certificates constructed? When are the Certificates paid out? Where are my Certificates?Invoices
Explanation of invoice codes Financial Overviews Invoice overview When do I receive my annual statement?Direct trade
Direct Trade corrections
My correction has been entered My correction has been rejected Perform a correctionDo you have any questions?
Are you a member or buyer at Royal FloraHolland? Then you can register at any time at My Royal FloraHolland. There you will find additional information, including the contact details of your account manager.
Telephone
We are ready to answer your questions.
Monday to Thursday from 05.30 - 17.00 and on Friday from 05.30 - 16.00. Call us +31 88 789 89 89We will answer your question via Whatsapp. Not suitable for financial and account-related questions.
Monday to Thursday from 06.30 - 17.00 and Friday from 06.30 - 16.00.
We will answer your question via e-mail. Not suitable for financial and account-related questions.
Monday to Thursday from 05.30 - 17.00 and Friday from 05.30 - 16.00.
Facebook Messenger
We will answer your question via Facebook Messenger. Not suitable for financial and account-related questions.
Monday to Thursday from 06.30 - 17.00 and Friday from 06.30 - 16.00.
Visit us
Every year, thousands of (inter)national visitors tour our global marketplace of flowers and plants. Come and visit our auction.
Visit the auction