If you have a question
You may use the search bar at the top of the page, or consult the frequently asked questions to see if your question has already been asked. If you cannot find the answer, please send us an email or contact our locations by telephone.
If you have a complaint
If you are not satisfied with Royal FloraHolland's service provision or you do not agree with a decision of a Royal FloraHolland employee, we would like to know about it. Your complaint can be about the way Royal FloraHolland performs its tasks, but also about how you were treated by a Royal FloraHolland employee.
File a complaint
Send us an email using the below contact form. Enter the term 'Complaint' in the subject line and complete the contact form. You can also forward your complaint via our customer service.
How long will it take to process my complaint?
You will receive a confirmation of the registration of your complaint with a reference number. It is our aim to respond to your complaint within 5 business days and to fully process it within 4 weeks. In the meantime, you can always contact our customer service to check on the status of your complaint.
Frequently Asked Questions
Here you will find answers to frequently asked questions to Royal FloraHolland.
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