Always give in advance notice of packaging transactions to ensure a more efficient process

At Royal FloraHolland, we are constantly working to improve our logistics processes. A key part of this is always giving advance digital notice of packaging collections and returns via Packaging Online, TrackOnline or via an integration with a TMS. This is our standard procedure, which customers sometimes forget, but which is an important link in the process. That is why we will be further refining this procedure in the coming period.

By always notifying in advance, we help each other move forward. Together, we ensure a smooth, fast and reliable container process.

What we are doing and why
Within our processes, 100% digital notification of packaging transactions is the starting point. We will be focusing our efforts on this. This means: you must always notify us digitally in advance of any packaging you return or collect via Packaging Online, TrackOnline or via a link to your Transport Management System (TMS). This makes the process clearer, more predictable and easier to manage for everyone. It is important to emphasise that a notification for returning or collection at our packaging depots is not an order that we prepare. Furthermore, a notification is also separate from the actual availability of packaging.

Benefits of advance notification
Advance notification of packaging offers several concrete benefits for you as a customer:

• Faster processing at the depot: your details are known in advance, which speeds up the process.
• Reduced risk of errors: as information is already recorded digitally, we minimise errors and any subsequent corrective work.
• Greater insight and transparency: you can easily view and track your transactions.
• Reliable and secure process: advance notification helps prevent misuse of customer numbers and ensures better control over transactions.

It also helps us, as a cooperative, to organise the logistics process more efficiently and further improve the quality of our services.

What does this mean for you?
Do you already use digital advance notification? Then nothing will change: you can continue working as usual. If you do not yet use digital notifications, please visit this page for more information; we also offer assistance with your initial registration or guidance via the Client Contact Centre.