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Help improve product photos and information

Register for an approval inspection or advice over the phone.

To seal purchasing decisions on a digital marketplace, it’s important that buyers receive what they’ve bought. To guarantee this, reliable product photos and information are becoming ever more important.

We’re happy to support you in ensuring that you provide good product photos and information. For this reason, you can request an approval inspection, or receive advice over the phone from one of our specialists. Enter your contact details in the form below, and we’ll get in touch with you.

Check out the Royal FloraHolland Quality page for information on VBN specifications, the complaint process, the Quality Index and more.

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How can we help you?

Register for an approval inspection
Are you worried that your product photo or the information about a lot that you’re going to supply is incomplete? If so, you can request a free approval inspection. An inspector will then check if the lot is in accordance with the supply information provided. After the lot has been auctioned, the inspector will contact you by phone for feedback. If the supply information you provided is judged to be incorrect by the inspector, you will not be charged a levy. Any adjustments will also leave your Quality Index score unaffected. During this pilot, we are conducting approval inspections free of charge until August 2022. We recommend that you do not offer a lot for which you are requesting an inspection request through Auction presales.

Advice over the phone on request
Do you have any questions about providing product photos and information? Maybe you’re not sure if your product information complies with the regulations and photo requirements? Or perhaps you’d like some tips on how to improve the reliability of your product photo or information? Then ask for some free advice over the phone. An inspector from the quality control team will contact you within 2 working days.
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