Royal FloraHolland requests approval per transaction line from the paying party for products with a correction amount higher than €50. The correction is made upon receipt of approval or within seven days in the absence of a response.
Correcting Floriday orders
If you have placed an order through Floriday, your supplier can perform a correction through the Floriday Platform quickly and easily.
Correcting direct trade EAB
If the order has not been concluded through Floriday or you wish to submit the correction yourself, this is currently possible using:
- A CSV file correction;
- An Excel file correction.
The correction CSV file
Both buyers and growers can supply corrections in a CSV file. A ‘comma-separated values’ (CSV) file is a structured file that the software can read automatically. This is a method to process multiple corrections simultaneously. You can process all kinds of corrections with a CSV file. You can generate a CSV file directly from your software package or you can convert an Excel file to CSV format. In the Excel file on this page, you will find more information about the values and fields that are required. Please note: you must copy this template exactly.
The correction Excel file
If you prefer working with familiar Excel, that is not a problem. There is an Excel format for Royal FloraHolland corrections. We ask you to use this file to enter your corrections. In this way we will always have the correct information, provided in the correct way. The Excel file is suitable for buyers and growers and for all types of corrections. You can find an explanation of how to use the Excel file below.
Deliver your correction requests on time
We ask that you send us your corrections within 14 days. Naturally, we understand that something may occasionally remain unprocessed. This is why we process corrections up to 3 months old. Transactions older than 3 months are no longer in the correction system and therefore cannot be corrected.