Correct settled direct trade transactions
Royal FloraHolland processes corrections to settled direct trade transactions in a standardised manner. This means corrections can be processed faster and error-free. This saves both you and us valuable time.
Royal FloraHolland requests approval from the paying party for transaction lines with a correction amount higher than €50. We perform the correction upon receipt of approval or within seven days in the absence of a response.
Correcting Floriday orders
If you have placed an order through Floriday, your supplier can perform a correction through the Floriday Platform quickly and easily.
Correcting direct trade EAB
If the order has not been concluded through Floriday or you wish to submit the correction yourself, this is currently possible using:
- a CSV correction file;
- an Excel correction file.
The CSV corection file
A 'comma-separated values' (CSV) file is a database file that software can read automatically. You can generate a CSV file directly from your software package or you can convert an Excel file to CSV format. In the Excel file on this page, you will find more information about the values and fields that are required. Please note: you must copy this template exactly.
The Excel correction file
If you prefer working with familiar Excel, that is not a problem. There is an Excel format for Royal FloraHolland corrections. We ask you to use this file to enter your corrections. This means we will always have the correct information, provided in the correct manner.
Deliver your correction requests on time
We ask that you send us your corrections within 14 days. We of course understand that something might still be pending, which is why we process corrections up to three months old. This is the same deadline as used in the Auction Regulations. Transactions older than three months are no longer in the correction system, meaning we cannot correct them.