Correct settled direct trade transactions
Royal FloraHolland processes corrections to settled direct trade transactions in a standardised manner. In this way, it is possible to process corrections faster and error-free. This saves both you and us valuable time.
Royal FloraHolland requests approval from the paying party for transaction lines with a correction amount higher than €50.
Quick & easy via the grower
If the grower sends the correction and the grower is the paying party, then the correction is carried out quickly. Therefore contact the grower first.
If you decide to submit the correction yourself to Royal FloraHolland, the correction will be carried out within seven days. Choose which approach best suits your business operations and the number of corrections to be processed. You will find the different formats below.
The correction CSV file
Both buyers and growers can supply corrections in a CSV file. A 'comma-separated values' (CSV) file is a structured file that the software can read automatically. This is a method to process multiple corrections simultaneously. You can process all kinds of corrections with a CSV file. You can generate a CSV file directly from your software package or you can convert an Excel file to CSV format. In the Excel file on this page, you will find more information about the values and fields that are required. Please note: you must copy this template exactly.
The correction Excel file
Would you rather work with trusted Excel? No problem. There is an Excel format for Royal FloraHolland corrections. We ask you to use this file to enter your corrections. In this way, we will always have the correct information, provided in the correct way. The Excel file is suitable for buyers and growers and for all types of corrections. You can find an explanation of how to use the Excel file below.
Deliver your correction requests on time
We ask that you send us your corrections within 14 days. Naturally, we understand that something may occasionally remain unprocessed. This is why we process corrections up to 3 months old; this is the same deadline as used in the Auction Regulations. Transactions older than 3 months are no longer in the correction system and therefore cannot be corrected.