Remote Buying complaints
There are conditions attached in undertaking a Remote Buying re-inspection. Some product features or abnormalities can be negatively affected by transport or storage.
Product characteristic/ abnormality | Is request considered? | Conditions |
|
|
|
Damage (cold, outer edge) | No | |
All unlisted characteristics/ abnormalities | Yes |
*Quickly developing products are (where one of the codes deviates by two stages):
Tulipa, Gladiolus, Alstroemeria Lilium, Freesia, Hippeastrum,
Iris, Hyacinthus, Anemone, Paeonia, Narcissus and Ranunculus.
Re-inspection request for Remote Buying transactions with one class deviation
Cut maturity indicated | Complaint considered when deviations occur |
1/1 | 1/2 2/2 2/3 3/3 3/4 4/4 4/5 5/5 |
2/2 | 1/2 2/3 3/3 3/4 4/4 4/5 5/5 |
3/3 | 1/3 2/3 3/4 4/4 4/5 5/5 |
4/4 | 1/4 2/4 3/4 4/5 5/5 |
5/5 | 1/5 2/5 3/5 4/5 |
½ | 1/1 2/2 2/3 3/3 3/4 4/4 4/5 5/5 |
1/3 | 1/1 1/2 2/3 3/3 3/4 4/4 4/5 5/5 |
¼ | 1/1 1/2 1/3 2/4 3/4 4/4 4/5 5/5 |
1/5 | 1/1 1/2 1/3 1/4 2/5 3/5 4/5 5/5 |
For these products, you can submit a re-inspection complaint on cut maturity for a Remote Buying transaction in the following situation:
Cut maturity indicated | Complaint considered when deviations occur |
1/1 | 1/3 2/3 3/3 |
2/2 | 2/4 3/4 4/4 |
3/3 | 1/3 4/5 3/5 |
½ | 1/4 3/3 2/4 |
2/3 | 2/5 4/4 4/5 |
¾ | 1/4 5/5 |
The Quality Inspector makes a ruling on the basis of the applicable product specifications.
If the Quality Inspector decides the product should be returned, the grower has three options:
- Have the product (re) auctioned
- Pick up the product at his own expense
- Dispose of the product in accordance with the applicable rules
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