Contact
If you are a Royal FloraHolland member or customer, you can log in on My Royal FloraHolland. There you will find additional information, including contact details of your account manager or relations manager.
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If you have a question
You may use the search bar at the top of the page or consult the frequently asked questions at the bottom of the page to see if your question has already been asked. If you cannot find the answer, please send us an email or contact our locations by telephone.
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- Submit your question
- Telephone contact
- Send a Whatsapp message
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If you have a complaint
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If you are not satisfied with Royal FloraHolland's service provision or you do not agree with a decision of a Royal FloraHolland employee, we would like to know about it. Your complaint can be about the way Royal FloraHolland performs its tasks, but also about how you were treated by a Royal FloraHolland employee.
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File a complaint
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Send us an email using the below contact form. Enter the term 'Complaint' in the subject line and complete the contact form. You can also forward your complaint via our customer service.
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How long will it take to process my complaint?
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You will receive a confirmation of the registration of your complaint with a reference number. It is our aim to respond to your complaint within 5 business days and to fully process it within 4 weeks. In the meantime, you can always contact our customer service to check on the status of your complaint.
- Frequently Asked Questions
- Submit your question
- Telephone contact
- Location information
- FPC/RAC
- Disruption
