Is using Packaging Online mandatory?
Yes, the use of Packaging Online will be mandatory for customers (growers, buyers, import processors and transporters) who collect packaging at the packaging store and return the packaging themselves (fixed and mobile returns).
Can I also announce, collect and/or return packaging on behalf of my customers?
Yes, that is possible. You will need authorisation (also known as a ‘chain link’). Read here how to apply for authorisation.
How do I activate the new Royal FloraHolland Packaging Online web application?
QR CODE FUST ONLINE
- Type this link into the address bar on your mobile phone: https://fustonline.royalfloraholland.com. For the PC this link is not the right format. Fust Online is a web application developed for the mobile phone (Apple or Android). The Webview application is available for making advance announcements on the PC.
- Scan the QR code below with the camera of your mobile telephone or with a QR scanner app. This code will take you to the updated Packaging Online quickly and easily.
Is this web application available in the Apple App Store and Google Play Store?
No. This web application is not yet available in the Apple App Store and Google Play Store.
How do I add the updated web application to the home screen of my mobile phone?
In the case of an Android device, a pop-up will appear below so you can easily add the application to the home screen. You will find the method for iPhones in the main menu of the web application under 'Help'.
Will the method in the updated web application change compared to the current Packaging Online App?
No. The functionalities and methods do not change. The way you are used to making advance notices now will therefore remain the same. We have only made small improvements to the appearance of the 'screens'.
Do I need a subscription in order to use Packaging Online?
Yes, you need a subscription to use Packaging Online. This subscription is free. You can sign up via My Royal FloraHolland. You can find more information on our website:
I do not have an account in the My Royal FloraHolland environment yet. How do I create one?
Go to royalfloraholland.com and click 'Log In' in the top right corner. You can gain access to the My Royal FloraHolland environment via 'Request a new account'.
How do I activate the service Packaging Online?
Before you can use Packaging Online, you must activate the 'Packaging return and collection ' service (once only) through My Royal FloraHolland.
Complete the following steps once to activate the service:
- Go to https://www.royalfloraholland.com/en
- Log in via 'My Royal FloraHolland'
- Under 'My services', click 'Available services' and add the 'Packaging collection and return' service (not to be confused with 'Logistic Supplies Online')
- Then, under 'Start web services', click 'Packaging collection and return'. After this, you will automatically be directed to the new packaging system Packaging Online
- We activate the Fust Online service within two working days (applicable for webview). After this you can announce online packaging for intake and issue.
You can find the manuals/instruction videos at www.royalfloraholland.com/packagingonline.
Can I also make the Packaging Online service available to an employee without being able to use the other services in the Royal FloraHolland App?
Yes. You can use the menu 'Extra Accounts' for this. You can find this menu under 'My details' in My Royal FloraHolland. In this menu, you can specify for each employee which services are made available to them.
You can find the manuals/instruction videos at royalfloraholland.com/packagingonline.
How do I add other employees in service Packaging Online?
You can only add employees if you are the administrator of the main account. If you want to activate employees for Webview and/or the App, follow the instructions in the manual at www.royalfloraholland.com/packagingonline.
Is Packaging Online available to anyone?
At the moment, Packaging Online is available for self-propelled growers and buyers, who collect and/or hand in their own fust at the fust store. For hauliers working with a Transport Management System (TMS), an online link is available. For hauliers without a TMS, no functionality is available yet.
Does the use of packaging receipt booklet stop?
Yes, we will stop using the packaging receipt booklet. Of course, you will receive a digital transaction form by e-mail.
Do you still have complete packaging receipt booklet left for the Naaldwijk location? You can hand them in at the lock plate counter in Naaldwijk and we will credit the costs to you.
Why are the fields under 'My inventory' for CC containers, CC plates and Lock plates sometimes not filled?
Every week we run the billing batch on the night of Friday to Saturday between 01:00 and 04:00. During this period it is unfortunately not possible to show these stocks in Fust Online. If you start up Fust Online again after 04.00 am the stocks will appear again as you are used to.