Transition to Medius as of 13 April

Dear Supplier,

As of 13 April 2026, Royal FloraHolland will transition to a new procurement system, Medius. This system provides enhanced support for our purchasing and payment processes and enables more efficient collaboration. Consequently, the current system, SAP Ariba, will be phased out.

What does this mean for you?

• As of 27 March, it will no longer be possible to submit invoices via Ariba/CloudTrade.
• From this date onward, invoices must be submitted to: crediteurenadministratie@royalfloraholland.com.  If you currently use a different email address for invoice submission, please ensure this is updated accordingly.
• Invoices must be submitted in PDF, JPG, or TIFF format (maximum file size 50 MB, minimum resolution 300 dpi). Please note that Medius processes each PDF file as a separate invoice. Any additional attachments must therefore be merged into the invoice PDF or submitted in an alternative file format (e.g. Word or Excel).
• Each invoice must clearly state the full purchase order number. Medius purchase order numbers start with MF-. Invoices that do not include this number cannot be processed. Please ensure that only one purchase order number is referenced per invoice.
• As of 13 April, purchase orders will be sent by email from noreply@procurement.royalfloraholland.com. Purchase orders will be issued in a new format namely PDF, and all new purchase order numbers will begin with MF-.
• If you have already received a yearly or quarterly purchase order for 2026, you can, in most cases, continue to submit invoices referencing the existing purchase order number previously issued via Ariba.
  If this annual purchase order was received after 18 February, you may receive a new purchase order with a new purchase order number as of 13 April due to the transition period. This new number must then be used for invoicing.
• All other ongoing purchase orders (excluding yearly or quarterly orders) and their related invoices will continue to be processed in our legacy system, Ariba.  No new purchase order will be issued for these.

Important information:

Please be aware that immediately following the transition, invoice processing times may be slightly longer than usual. We will make every effort to minimize any delays and to continue to comply with our agreed payment terms.

Questions?

If you have any questions, please contact us at procurement@royalfloraholland.com.

We appreciate your cooperation and look forward to a smooth transition.