- Are you familiar with our advanced search functions?
- If you put text between double quotation marks, the entire text will be searched for, e.g. "the rose".
- AND between the words, e.g. rose and tulip, finds everything which has both words in it. Searching for loose words, e.g. rose tulip, produces the same result.
- OR between the words, e.g. rose or tulip, finds everything which contains either rose or tulip.
- Searching for flowers and not tulip finds everything which contains the word flowers but not the word tulip.
- Searching for flowers and (tulip or rose) finds everything which contains the word flowers together with tulip and flowers together with rose.
Quality index for growers
Keeps you alert to the quality of your supply information
Customers like to do business via the auction with growers who have their quality and grading information in order. That is why Royal FloraHolland uses the Quality Index (QI) to reflect the reliability of the supply information. Fewer corrections lead to a higher QI. Follow your personal QI score and understand where you can adjust your processes. This keeps you alert and allows you to improve your reliability towards your customers.
Your benefits
- Insight into your QI anytime and anywhere
- You remain aware
- You can improve your reliability towards your customers
What does it cost?
The personal Quality Index is free of charge.
How does it work?
Go to My Royal FloraHolland and register for the Quality Index (QI). From then on, you will always be able to check your personal QI. A graph shows the course of your QI, and there is an overview of the corrections to your lot information.
Royal FloraHolland bases your QI on the number of complaints received about your clock lots in the past 8 weeks. The QI system is divided into classes:
- Class A: growers with a QI above 99 (no or few complaints)
- Class B: growers with a QI between 99 and 95 (recurring complaints)
- Class C: growers with a QI of 95 and less (regular complaints)
Royal FloraHolland calculates your QI anew every day and uses this information for customers. Naturally, a high QI is valuable. It confirms that you are reliable and strengthens your relationship with your customers. The QI is also a good indicator for guiding your business operations.
How does Royal FloraHolland calculate your QI?
- To calculate your QI, Royal FloraHolland uses the following
formula:
QI = (# lots -/- # lots with complaints) / (# lots) = % - Royal FloraHolland includes all confirmed product complaints regarding product code, grading codes, inspection codes and misleading photos in the calculation
- Royal FloraHolland calculates your QI over the last 8 weeks. Lots (and complaints) from e.g. 9 weeks ago do not count
- Royal FloraHolland calculates your QI daily, after conclusion of the complaint process
- One lot leads to a maximum of 1 QI fault
- The QI is a score at the company level, a total index for one grower's number
- The first complaint is discounted in the calculation of the QI
NB: the Quality Index (QI) has replaced the Reliability Index (RI) except at the Eelde location, where the RI is still being used. Eelde and Veiling Rhein-Maas do not contribute to the QI.
Example 1
Grower A supplies 3 locations. The grower supplies 1,000 lots in 8
weeks and receives 5 complaints over this supply.
His QI is then: (1,000 -/- (5-1))/1,000 = 99.6%
Grower A has supplied 1,000 lots and received complaints on 5 of
them. The first complaint is discounted. Thus, 996 of the 1,000
lots were in order = 99.6%.
Grower A is in class A.
Example 2
Grower B supplies 1 location. The grower supplies a seasonal
product and has supplied 200 lots in 4 weeks. He receives 5
complaints.
His QI is then: (200 -/- (5-1))/200 = 98.0%
Grower B is in class B.
