- Are you familiar with our advanced search functions?
- If you put text between double quotation marks, the entire text will be searched for, e.g. "the rose".
- AND between the words, e.g. rose and tulip, finds everything which has both words in it. Searching for loose words, e.g. rose tulip, produces the same result.
- OR between the words, e.g. rose or tulip, finds everything which contains either rose or tulip.
- Searching for flowers and not tulip finds everything which contains the word flowers but not the word tulip.
- Searching for flowers and (tulip or rose) finds everything which contains the word flowers together with tulip and flowers together with rose.
Direct flows order check
Quality check by an independent advisor
It does occasionally happen that you and your customer cannot agree on the quality of the products supplied. An independent third party can help out in that case. A chain advisor from Royal FloraHolland inspects the order.
Your benefits
- You are assured of an unbiased check
- A solution is quickly reached
- Your business relationships remain unaffected due to the professional manner of dealing with the dispute
What does it cost?
The party that is found to be in the wrong after the order check (buyer or grower) pays the cost:
- The order check conducted on the terrain of one of our export locations costs €68
- The check outside our export locations costs €225
How does it work?
You contact a chain advisor of Royal FloraHolland, usually via Customer Services. The advisor inspects the lot on the basis of the agreed quality specifications and writes a report. Both parties receive this report the same day, unless you have arranged something else.
More information?
Please contact Customer Services https://www.royalfloraholland.com/en/algemeen/contact/
