Rules (Catalogue & Webshop) PlantConnect
The rules that apply when using PlantConnect are given here. You can easily print these rules.
1. Supplying supply information
The offering party, who shall in most cases be the supplier, is liable for the supply information included in the PlantConnect.nl Catalog and/or Webshop. Delivery must take place in accordance with the specifications, quantities and prices shown in the Catalog and/or Webshop.
Royal FloraHolland Connect is in charge of managing the system, which means that conditions apply that must be met by the supply information. Only supply lines that meet the above conditions shall be included in the PlantConnect.nl Catalog or Webshop. Royal FloraHolland Connect retains the right to reject and/or delete incorrect, incomplete, obsolete or unlawfully supplied information without further warning. The supplier shall be responsible for the correct and timely announcement, adjustment and removal of the supply information that has been placed on PlantConnect.nl under his or her (business) name at all times, regardless of whether he or she has added this information himself or herself.
One person/authority shall be authorized per supplier to update the supply information of this supplier. This can be the supplier themselves, but also a representative appointed by said supplier. In the case of technical malfunctions, Royal FloraHolland shall be entitled to obtain access to the supply data and shall have the authority to implement changes (in consultation with the supplier).
The customers may authorize one or more people to place orders on his/her behalf. This can be the supplier themselves, but also a representative appointed by said supplier.
The supplier is themselves responsible for specifying at which location (Naaldwijk or Aalsmeer etc.) a product can be purchased, even in the case of possible restrictions due to exemptions.
If a lot included in PlantConnect.nl has been sold out, this must be changed immediately by the offering party. All changes including price changes that the supplier/offering party implements in his or her supply lines occur in real time. This entails that as soon as a change is made, this will be seen immediately or almost immediately by customers in the PlantConnect.nl Catalog and/or Webshop.
1.5 Long-term information (applies solely to the PlantConnect.nl Catalog)
Supply information is issued from PlantConnect.nl to affiliated customers regarding lots that can be delivered at that time or can be made available for delivery in the future. Suppliers have the opportunity enter their supply including long-term information into PlantConnect.nl. This long-term information that suppliers enter themselves is available to Royal FloraHolland, its employees and to customers . The supplier is responsible at all times for the accuracy of this information.
2. Retrieving supply information
2.1 Authorization to View Supply
The total amount of information supplied in the PlantConnect.nl Catalog and/or Webshop is only visible to (the staff of) Royal FloraHolland and to customers participating in PlantConnect.nl. The total supply information in the PlantConnect.nl Catalog and/or Webshop of cannot be viewed by (participating) suppliers; they can only view their own supply lines/information.
2.2. Restrictions Related to Viewing the Webshop Supply
In the Webshop, customers can only view the supply information regarding lots of ornamental plants and flowers that can be delivered immediately or within 14 days.
3. Contents of the Supply Information
3.1 Product Name
The supplier shall use the product name used by the Dutch Flower Auctions Association (VBN) with the accompanying product code. The supplier my not change the product name. If a specific code does not exist, the supplier is obliged to use the product code "other" and the supplier must further specify the product in the "Article Comments" field.
3.2 Product Properties
The mandatory product properties assigned by the VBN, which differ per product group specified and which can be found in the planning regulations must be filled in by the supplier
3.3 Product photos
The following provisions apply with regard to the product photos shown on PlantConnect.nl that are linked to the lot information included on PlantConnect.nl and its Webshop
•A photo is mandatory with regard to each supply line in the
Webshop. The photo must comply with the guidelines as laid down in
the included "Royal FloraHolland Connect Plant Photo Guidelines"
•The lot information shall remain the leading factor. Rights cannot be derived from the displayed product photos;
•The supplier shall retain the copyrights to the product photo insofar as they may apply. The product photo shall only be issued to customers so that they can use the images in the chain under the following conditions:
a. the relevant product photo is not edited;
b. the product photo is only used to inform direct customers about the supply, regarding which the purchase price must be settled through Royal FloraHolland;
c. the product photo may only refer to the supply of the supplier concerned;
•The customers must include the aforementioned Terms and Conditions as a perpetual clause in the agreements with his or her customer.
The price that is calculated when ordering, settling and/or delivering through the distribution network of the specified Royal FloraHolland location must be specified in this field. The specified price shall include delivery at the specified site (e.g. the customers ' box space). Insofar as it concerns a delivery 'off nursery', the product price shall exclude transportation.
The supplier is obligated to specify the item price in general
•Per full auction trolley; and
•The supplier is advised to declare the price:
•Per minimum ordering quantity; and
•For all other common ordering quantities, if the price deviates from the previous two options.
The product price to be offered excludes the customary auction expenses, auction packaging, Horticulture Product Board levy and VAT. The price includes any accessories unless a separate price specification for accessories has been included in the supply information.
Should the supplier wish to offer a discount or sale on a new or previously submitted product price, the difference in price, i.e. the discounted or sale price, must amount to at least 10% reduction when compared to the original product price per trolley in order to qualify as a discount. Royal FloraHolland is authorized to assess price discounts or sales for correctness and whether they comply with the stated criterion.
You can indicate in your profile what the minimum order amount in euros (€) per order and/or compound order must be. When a customers places an order under the minimum order amount per order, the supplier has the right to reject this order.
The supplier must enter all most common load options, with a minimum of one (1) load option that the supplier can offer. A load consists of an auction trolley type, packaging type, number of tiers per auction trolley, number of packaging units per tier and the quantity of items per packaging.
3.6 Deliverable Quantity
The term deliverable quantity is taken to mean the number of products the supplier has available from one lot and offers via PlantConnect.nl.
The deliverable quantity (per week in the Catalog and/or Webshop) must be entered. On every order from the Webshop, the stock is automatically reduced by the ordered quantity. Should the deliverable quantity be below a specific level, the supplier can receive an 'alert' (for example, as a text message) based on which he or she can increase the deliverable quantity again. The supplier can specify at which level he or she wishes to receive such an 'alert'.
The price of an accessory may not be a negative number. Should "€0.00" be specified for an accessory price, this shall be delivered as standard (free of charge). A price for the product including the accessories that are offered together with it shall then apply. If an accessory is given a separate price specification, the product can also be purchased without the accessory.
3.8 Updating Name and Address Details and Remaining (Offer) Details
Suppliers are obligated to check their name and address details as well as other details including those that pertain to offers every two (2) weeks and amend them if necessary.
4. Placing and administering orders (only applies to the PlantConnect.nl Webshop)
The customers is responsible for the orders placed in the Webshop. This means that the customers commits to taking delivery of the order that he or she has placed with the supplier through the PlantConnect.nl Webshop. The customers must take into account the latest delivery time for the lot of ornamental plants or flowers that he or she has ordered. The customers must also make sure that one fixed delivery date applies to one order in the Webshop. Should the customers wish to receive a lot of ornamental plants or flowers on different delivery dates, the customers must place a separate order for each of these dates.
4.2 Ordering and Confirming
•The standard ordering times are between 8:00am and 5:00pm on
•An obligatory response time of one hour after receipt of the order applies to the supplier with regard to orders placed between 8:00am and 4:00pm.
•A final response time up to 5:00pm on the auction day in question applies to the supplier with regard to an order placed between 4:00 and 4:30pm. A final response time until 8:15am on the following auction day applies to an order placed after 4:30pm.
•A customers can place an order outside standard ordering times. An obligatory response time of 15 minutes as from the standard ordering time applies to these orders (for example: ordered on a Sunday evening, final response time shall then be on Monday at 8:15am).
•The supplier must accept an order unless the customers has made use of the free text field (comments field) and placed a comment. If the supplier accepts an order including the comment made by the customers, then he or she shall be accepting the order including the comment and he or she must deliver the order in accordance with the comment.
4.3 Ordering and Delivery Times, Purchase & Delivery
The supplier must enter the related latest delivery times for each delivery location in his or her profile and/or supply information. Examples of ordering times are: "9:00am at the latest" and "after 2:00pm". When specifying the latest delivery times, the supplier must take into account any turnaround times with regard to transportation, both outside and at or within the auction complex to the official delivery location of the customers at the auction site (for example the customers box). Delivery locations are deemed to be present in the transporters' logistics system.
The ordering and delivery times specified by the offering party are his or her responsibility and are binding. Products shall be delivered on the agreed delivery date and final delivery time at the agreed delivery location. Products are deemed to have been delivered when they have been placed at the agreed delivery location. They shall be deemed to be at the expense and risk of the customers as from the moment that the products are at the delivery location.
4.4 Order number
Suppliers must specify the order number issued by the Webshop on the related Electronic Delivery Form (EAB). This facilitates logistic and administrative checking and settlement with regard to all involved parties.
5. Sanction Policy
If a supplier and/or customers does not abide by the Rules
of Play, then Royal FloraHolland may impose certain sanctions on
the relevant user. The core of the sanction policy is oriented
towards keeping PlantConnect.nl as well as the Catalog and/or
Webshop as reliable as possible. This means that suppliers who
place incorrect or unreliable supply information in the
PlantConnect.nl Catalog and/or Webshop, and/or that
customers who, in the case of irregularities in
payments/collection, or if a customers does not satisfy the
payment security that Royal FloraHolland requires, will hereby be
corrected using the sanction policy in the following manner:
a) suppliers who continue to place or have placed incorrect or unreliable supply information in PlantConnectl.nl, its Catalog and/or Webshop can be excluded by Royal FloraHolland from participation in PlantConnect.nl, its Catalog and/or Webshop.
b) customers can be excluded by Royal FloraHolland from participation in PlantConnect.nl, its Catalog and/or Webshop:
- If they do not satisfy the payment security required of them by Royal FloraHolland and/or;
- in the case of irregularities in payments/collections with customers , and/or;
- in the case of repeated irregularities in orders placed by customers, including the repeated nullification and/or reversal of orders placed.
6. Applicable terms and conditions
The terms of the Royal FloraHolland Auction Regulations and other terms and regulations established by Royal FloraHolland apply to the supply information and resulting agreements between Users, i.e., suppliers and customers. Any complaints regarding these agreements should be lodged with Royal FloraHolland Connect Info.