When your customer is unable to settle via Royal FloraHolland
As a member you sell your entire production via Royal FloraHolland and profit from payment guarantees and all the facilities of the global marketplace. But occasionally your customer cannot buy via the auction. Always discuss this situation with your account manager. If it is not possible to register the customer, then you can resort to the Temporary exemption from member obligations (TEMO) and make a transaction bypassing the auction. Via the Temporary exemption from member obligations application, you can record your transactions bypassing the auction and keep your TEMO administration organised and up-to-date.
For each transaction that bypasses the auction, you pay the basic commission and a liquidity contribution. This is the same as the commission for direct trade via Royal FloraHolland and is set annually at the members' meeting. In 2017 the commission amounted to 1.6% (of which 0.2% is reserved for Flower Council Holland) and 1% capital contribution. The capital contribution is credited to your certificates.
You must always declare the full amount that bypasses the
auction. No charge is applied by the TEMO system over the first
The use of the TEMO-application is free of charge.
The TEMO is always linked to a specific (periodical) transaction. You request the TEMO from your account manager. Ideally, you report the customer's name and the period in which the transaction will take place. Royal FloraHolland then checks whether your customer can trade through the auction or not. It may be possible to register your customer after all, so you can count on the payment guarantee offered by Royal FloraHolland for this customer as well.
After receiving consent from your account manager, you can activate the TEMO-application in 'My Royal FloraHolland' at royalfloraholland.com. This application offers you the following possibilities: