Questions and answers SEPA
Frequently Asked Questions about SEPA.
Q: I have my bank account at the Rabobank, and I received a
letter about SEPA. It stated that two mandate forms were enclosed,
but I can only find one. What has happened?
A: It is correct that, as a Rabobank customer, you have received
only one mandate form. The letter, unfortunately, contains an
error. At other banks a copy needs to be sent to the bank to
activate the mandate. This is not the case at the Rabobank, as you
can activate the mandate yourself in your bank package. If you
would like to keep a copy of the mandate for your records, you can
always make a copy of it.
Q: How do I get Royal FloraHolland's IBAN number and BIC code?
A: This information will be visible on Royal FloraHolland's various
correspondence, such as payment specifications and statements of
outstanding amounts. In addition, you can search, check and convert
account numbers to IBAN numbers & BIC codes by going to
Q: Do I have to submit my IBAN number & BIC code to
Royal FloraHolland?
A: No, that's not necessary. Royal FloraHolland will have all account
numbers converted by a company to be named at a later date.
Q: I want Royal FloraHolland to deduct payments from a different account
number. Can I just state the other account number on the
mandate?
A: You can only do that if you don't have additional collateral.
If you do have additional collateral, it is unlikely you can use
another account because additional collateral is often linked to a
specific account number.
Q: How do I activate the mandate with my bank?
A: This depends on where you bank. A link is available on the
Royal FloraHolland website for several different banks. If there is
no/insufficient information for your bank, we advise you to contact
your bank.
Q: What if the test collection fails?
A: Depending on the error message, Royal FloraHolland will contact
either you or your bank. You may have to take action yourself,
which will involve dealing with your bank. The test collection can
be redone once the necessary action has been taken.
Q: What are the consequences of not signing a new SEPA
mandate?
A: As soon as Royal FloraHolland can only process SEPA payment
collections at its bank, you won't be able to purchase any more
products at Royal FloraHolland.
Q: Does SEPA change Royal FloraHolland's collateral policy?
A: No, Royal FloraHolland will continue to operate the same collateral
policy.
Q: What will Royal FloraHolland do with the collected euro (test
collection)?
A: This is refunded or set off against your purchases or
sales.
Q: I've lost my original mandate form (B2B mandate), what do I
do now?
A: Send an e-mail to debiteurenadministratie@floraholland.nl and ask
them to forward you a new mandate form (B2B mandate).
Q: Why do I have to cooperate?
A: European legislation requires the current direct debit mandates
to be replaced by a SEPA mandate. Just like before, a direct debit
agreement is essential to be able to trade through/with
Royal FloraHolland.
Q: What should I do if my bank does not support SEPA B2B?
A: Contact your account manager, if possible. If you do not have
an account manager, then contact the Customer Service.
