Service & Contact
General help
All you need to about Royal FloraHolland
Renewed online channels
GeneralMy Royal FloraHolland
General Logging inServices
Addresses for service messages Applications Application access My service contract Services catalogueAssistance logging in
Forgotten password
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File a complaint How can I file a complaint How long will it take to process my complaint? I want to want to make an objectionSpeak to an employee/department
I want to speak to an employee I want to speak with the press officer I want speak with the Council of Members I want speak with the FPCsAssistance at disruptions
Message service
Registration for disruption message service Error message in FloridayProcedures for breaks and clock disruptions at export locations
Clock disruptions Start times BreaksBuyer and supplier administration
Buyer and supplier administration
I want become a buyer I want to become a supplierChange account data
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General New approach Providers environmental registration tools SupportTransport
Logistic supplies
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Clock limits
I did not receive an email confirming receipt of advance deposit Increase auction clock limit Procedure for advance depositsAuction days and supply times
Connect logistics Holidays and early auction days Locking On-site Off-sitePrognosis end times
Aalsmeer Naaldwijk RijnsburgIn and around the auction building
Cleaning and catering Parking and Parking Permits Renting or buying commercial space Security Telephone and internet service Using electric tractors / logistical resourcesAuction times
Flowers PlantsServices
All you need to know about our services
My Royal FloraHolland
Adjust email address Register/unsubscribeFloriday
Help Centre / Support News & Updates Registering and logging in Workshops / WebinarsProduct claims
Supplier product claims
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Auction trolleys and lock plates
Auction trolleys Collecting and returning Lock plates Lock plate balance Locking outside opening hours or on public holidaysCC-containers
CC-Container CC containers balance CC container without label or with defect label Collection and distribution Defective CC material Transfer and correctionPackaging
Collecting and returning Multi-use or recyclable packaging Packaging card Price and payment Stock Transfer or correctionLogistic means services
Logistic Supplies Online Packaging OnlineAuction
Information
Auction times Auction groups Auctioneer recommendation Grading characteristics (New) Product Code Photo requirementsAuction services
Clock Presales FloraMondo Image Bank Mark supply app Photo appDelivery form / EAB
Delivery form / EAB through a software package Delivery form through Floriday EAB Frequently asked questions Delivery form through Floriday Instructions for filling in delivery form / EAB Software providersPrice information services
Clockview Electronic Buyer Transaction Notifications Insights Price Information messages to growersFinancial
Certificates
How are the Certificates constructed? When are the Certificates paid out? Where are my Certificates?Direct Trade corrections
Has my correction on the direct trade been entered My correction was rejected Perform a correction on a direct trade transactionInvoices
Explanation of invoice codes Financial Overviews Invoice overview When do I receive my annual statement?Do you have any questions?
Are you a member or buyer at Royal FloraHolland? Then you can register at any time at My Royal FloraHolland. There you will find additional information, including the contact details of your account manager.
Telephone
We are ready to answer your questions.
Monday to Thursday from 05.30 - 17.00 and on Friday from 05.30 - 16.00. Call us +31 88 789 89 89We will answer your question via Whatsapp. Not suitable for financial and account-related questions.
Monday to Thursday from 06.30 - 17.00 and Friday from 06.30 - 16.00.
We will answer your question via e-mail. Not suitable for financial and account-related questions.
Monday to Thursday from 05.30 - 17.00 and Friday from 05.30 - 16.00.
Facebook Messenger
We will answer your question via Facebook Messenger. Not suitable for financial and account-related questions.
Monday to Thursday from 06.30 - 17.00 and Friday from 06.30 - 16.00.
Visit us
Every year, thousands of (inter)national visitors tour our global marketplace of flowers and plants. Come and visit our auction.
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