One-off refund to members, suppliers and buyers due to major KOA disruption

Ruud Knorr, CCO Royal FloraHolland: "To our knowledge, a disruption of this magnitude has never occurred before in the history of the cooperative. Especially at a time when it is challenging for our members, growers and buyers to continue doing business as a result of the energy crisis, an outage of this magnitude is particularly tough. It is clear that RFH itself also has an interest in keeping the daily process as smooth as possible, both now and in the future. That is why we are constantly keen on making sure our systems are functioning properly and improving. Such a major delay in auctioning is not something our members and our customers should expect from us. Therefore, this one-time concession, also in explicit recognition of what this has meant for our customers in terms of inconvenience and problems."

Last Friday's clock provision for growers will be refunded on a one-off basis. We will offset this against next week's product settlement. You do not have to do anything for this and will receive the refund automatically next week with your payout. The settlement will be visible on your product statement next Friday.

The service charge for buyers from last Friday will be refunded once. We will settle this via next Friday's clock invoice on which you will find the settlement. You do not have to do anything for this and will then receive the settlement automatically.

Should there be any further questions, please contact our Customer Contact Centre on +31 88 789 89 89.