Stricter checks on correct number of fixed shelves22 September 2020
Auction trolleys with less or more than the three standard fixed shelves are a source of great frustration to everybody concerned. They disrupt the logistics chain and the extra repair costs involved are not insignificant. Royal FloraHolland has therefore decided to perform stricter checks in future to ensure that all auction trolleys have the three standard fixed shelves. Auction trolleys that do what they’re supposed to do benefit us all.
Unfortunately, we're still seeing auction trolleys with less or more than the three standard fixed shelves. As of 1 January 2021, we are therefore changing our sanction policy and the way we check for the correct standard number of fixed shelves.
What will change?
The guidelines for the correct use of auction trolleys and shelves will not change. We are changing the sanction policy and enforcement procedure only. From 1 January 2021, suppliers will be responsible for supplying product on auction trolleys with three standard fixed shelves. This will be the case also if suppliers use a service provider, such as a carrier or handler.
Guidelines for Correct Use of Auction Trolleys and Shelves
Would you like to reread the guidelines for the correct use of auction trolleys and shelves? We have listed them for you:
Always inspect upon collection
When you or your service provider collects auction trolleys from
one of our locations, it is very important always to check that
they are fitted with the three standard, fixed shelves. This will
avoid both costs in the chain and fines.
Tip: Tell your service provider that you will only accept auction trolleys with three standard shelves. And be sure to check them upon receipt. Should you come across an auction trolley with a different number of shelves at one of our locations, then please attach a yellow defect label through its lock-plate holder. This will bring the trolley to the attention of staff and it will be taken to the workshop to be repaired.
Auction trolleys that do what they're supposed to do benefit us all
Our processes run more efficiently with auction trolleys with three fixed shelves, too. For this reason, we have performed stricter checks in the past few months and deliberate offenders have been sanctioned. In addition, we have increased our repair capacity. Thanks to these measures, almost all auction trolleys in our buffers have three standard fixed shelves. In order to ensure that the remainder of the auction trolleys are brought up to the desired condition, we will perform stricter checks from 1 January 2021 and kindly request your cooperation.
Extra shelves available at Packaging Location
Do you need extra shelves? Then please make use of the deposit shelves available at each of our locations.
Find out more
If you have any questions about the above, please contact our Contact Center. They will be happy to help.