Remote Buying complaints

There are conditions attached in undertaking a Remote Buying re-inspection. Some product features or abnormalities can be negatively affected by transport or storage.

Product characteristic/ abnormality

Is request considered?

Conditions


Maturity (more mature than
indicated, difference in maturity,
buds opened)


Yes


For flowers: the difference in deviation is one class or more of the specified value. For quickly developing products: the difference in deviation is 2 classes or more of the specified value.*

Damage (cold, outer edge)

No

All unlisted characteristics/ abnormalities

Yes

*Quickly developing products are (where one of the codes deviates by two stages):
Tulipa, Gladiolus, Alstroemeria Lilium, Freesia, Hippeastrum,
Iris, Hyacinthus, Anemone, Paeonia, Narcissus and Ranunculus.

Re-inspection request for Remote Buying transactions with one class deviation

Cut maturity indicated

Complaint considered when deviations occur

1/1

1/2 2/2 2/3 3/3 3/4 4/4 4/5 5/5

2/2

1/2 2/3 3/3 3/4 4/4 4/5 5/5

3/3

1/3 2/3 3/4 4/4 4/5 5/5

4/4

1/4 2/4 3/4 4/5 5/5

5/5

1/5 2/5 3/5 4/5

½

1/1 2/2 2/3 3/3 3/4 4/4 4/5 5/5

1/3

1/1 1/2 2/3 3/3 3/4 4/4 4/5 5/5

¼

1/1 1/2 1/3 2/4 3/4 4/4 4/5 5/5

1/5

1/1 1/2 1/3 1/4 2/5 3/5 4/5 5/5

For these products, you can submit a re-inspection complaint on cut maturity for a Remote Buying transaction in the following situation:

Cut maturity indicated

Complaint considered when deviations occur

1/1

1/3 2/3 3/3

2/2

2/4 3/4 4/4

3/3

1/3 4/5 3/5

½

1/4 3/3 2/4

2/3

2/5 4/4 4/5

¾

1/4 5/5

The Quality Inspector makes a ruling on the basis of the applicable product specifications.

If the Quality Inspector decides the product should be returned, the grower has three options:

  • Have the product (re) auctioned
  • Pick up the product at his own expense
  • Dispose of the product in accordance with the applicable rules