Remote Buying complaints
There are conditions attached in undertaking a Remote Buying re-inspection. Some product features or abnormalities can be negatively affected by transport or storage.
|
Product characteristic/ abnormality |
Is request considered? |
Conditions |
|
|
|
|
|
Damage (cold, outer edge) |
No |
|
|
All unlisted characteristics/ abnormalities |
Yes |
|
*Quickly developing products are (where one of the codes
deviates by two stages):
Tulipa, Gladiolus, Alstroemeria Lilium, Freesia,
Hippeastrum,
Iris, Hyacinthus, Anemone, Paeonia, Narcissus and Ranunculus.
Re-inspection request for Remote Buying transactions with one class deviation
|
Cut maturity indicated |
Complaint considered when deviations occur |
|
1/1 |
1/2 2/2 2/3 3/3 3/4 4/4 4/5 5/5 |
|
2/2 |
1/2 2/3 3/3 3/4 4/4 4/5 5/5 |
|
3/3 |
1/3 2/3 3/4 4/4 4/5 5/5 |
|
4/4 |
1/4 2/4 3/4 4/5 5/5 |
|
5/5 |
1/5 2/5 3/5 4/5 |
|
½ |
1/1 2/2 2/3 3/3 3/4 4/4 4/5 5/5 |
|
1/3 |
1/1 1/2 2/3 3/3 3/4 4/4 4/5 5/5 |
|
¼ |
1/1 1/2 1/3 2/4 3/4 4/4 4/5 5/5 |
|
1/5 |
1/1 1/2 1/3 1/4 2/5 3/5 4/5 5/5 |
For these products, you can submit a re-inspection complaint on cut maturity for a Remote Buying transaction in the following situation:
|
Cut maturity indicated |
Complaint considered when deviations occur |
|
1/1 |
1/3 2/3 3/3 |
|
2/2 |
2/4 3/4 4/4 |
|
3/3 |
1/3 4/5 3/5 |
|
½ |
1/4 3/3 2/4 |
|
2/3 |
2/5 4/4 4/5 |
|
¾ |
1/4 5/5 |
The Quality Inspector makes a ruling on the basis of the
applicable product specifications.
If the Quality Inspector decides the product should be returned,
the grower has three options:
- Have the product (re) auctioned
- Pick up the product at his own expense
- Dispose of the product in accordance with the applicable rules
