Remote buying complaints

Remote Buying complaints

There are conditions attached in undertaking a Remote Buying re-inspection. Some product features or abnormalities can be negatively affected by transport or storage.

Product characteristic/ abnormality	Is request considered?	Conditions
Maturity (more mature than indicated, difference in maturity, buds opened)	Yes	For flowers: the difference in deviation is one class or more of the specified value. For quickly developing products: the difference in deviation is 2 classes or more of the specified value.*
Damage (cold, outer edge)	No
All unlisted characteristics/ abnormalities	Yes

*Quickly developing products are (where one of the codes deviates by two stages):
Tulipa, Gladiolus, Alstroemeria Lilium, Freesia, Hippeastrum,
Iris, Hyacinthus, Anemone, Paeonia, Narcissus and Ranunculus.

Re-inspection request for Remote Buying transactions with one class deviation

Cut maturity indicated	Complaint considered when deviations occur
1/1	1/2 2/2 2/3 3/3 3/4 4/4 4/5 5/5
2/2	1/2 2/3 3/3 3/4 4/4 4/5 5/5
3/3	1/3 2/3 3/4 4/4 4/5 5/5
4/4	1/4 2/4 3/4 4/5 5/5
5/5	1/5 2/5 3/5 4/5
½	1/1 2/2 2/3 3/3 3/4 4/4 4/5 5/5
1/3	1/1 1/2 2/3 3/3 3/4 4/4 4/5 5/5
¼	1/1 1/2 1/3 2/4 3/4 4/4 4/5 5/5
1/5	1/1 1/2 1/3 1/4 2/5 3/5 4/5 5/5

For these products, you can submit a re-inspection complaint on cut maturity for a Remote Buying transaction in the following situation:

Cut maturity indicated	Complaint considered when deviations occur
1/1	1/3 2/3 3/3
2/2	2/4 3/4 4/4
3/3	1/3 4/5 3/5
½	1/4 3/3 2/4
2/3	2/5 4/4 4/5
¾	1/4 5/5

The Quality Inspector makes a ruling on the basis of the applicable product specifications.

If the Quality Inspector decides the product should be returned, the grower has three options:

Have the product (re) auctioned
Pick up the product at his own expense
Dispose of the product in accordance with the applicable rules