End times for complaints
If you have a complaint about products supplied by Royal FloraHolland, please contact us as soon as possible.
A damaged item, an order which delivers too little or an order which has not (yet) been delivered is very annoying. So is finding the quality or grading of your product does not match the information supplied by the grower.
Please take into account:
Let us inspect your products on the relevant auction day. Remember, once your products have left the auction complex, you can no longer submit a complaint.
Complaint about products purchased at the clock must be submitted:
- In Aalsmeer no later than 4 hours after the auction and within 1 hour of the end of the relevant clock's delivery process being announced
- In Naaldwijk no later than 2 hours after the end of the distribution process of plants or flowers
- In Rijnsburg no later than 1.5 hours after the end of the distribution process
- In Eelde no later than 1 hour after the end of the