Your direct trade complaints and claims resolved professionally
If delivery does not take place as agreed upon or your supplier sees this differently, use our Order risk advice service. Our advisors will help you submit a complaint or a claim without damaging your business relationship.
In case of a Royal FloraHolland contract or Royal FloraHolland terms and conditions, our legal advice and our support are always free. If changes have been made or if you have used your own terms and conditions, then fees will apply:
|Hourly rate for RFH terms and conditions||Free|
|Hourly rate (no RFH terms and conditions)||€112|
The experienced Order risk advisors at Royal FloraHolland have a lot of sector knowledge. They are specialised in the professional and efficient settlement of disputes related to selling via direct trade. These disputes could be conflicts with customers or Royal FloraHolland growers.