- Are you familiar with our advanced search functions?
- If you put text between double quotation marks, the entire text will be searched for, e.g. "the rose".
- AND between the words, e.g. rose and tulip, finds everything which has both words in it. Searching for loose words, e.g. rose tulip, produces the same result.
- OR between the words, e.g. rose or tulip, finds everything which contains either rose or tulip.
- Searching for flowers and not tulip finds everything which contains the word flowers but not the word tulip.
- Searching for flowers and (tulip or rose) finds everything which contains the word flowers together with tulip and flowers together with rose.
Order risk advice
Your direct trade complaints and claims resolved professionally
Have you noticed that a delivery does not comply with what was agreed? And your supplier has a different opinion about that? Then use our order risk advice service. Our advisors can help you submit a complaint or claim without damaging your business relationship.
Your benefits
- Assistance from specialists who are knowledgeable about the market and experienced with handling complaints
- Your complaints and claims are resolved professionally and efficiently
- You can improve your order and contract process
- Your business relationships remain sound
What does it cost?
If it concerns a Royal FloraHolland contract or terms and conditions, then our advice and support are always free.
Have modifications been made or did you use your own terms and conditions? Then our customised advice and support cost €110 per hour.
How does it work?
The experienced order risk advisors of Royal FloraHolland are very knowledgeable about the sector and are specialised in the professional and efficient handling of disputes with suppliers when purchasing via direct trade. The disputes can arise with growers or other buyers of Royal FloraHolland.
The usual steps to take are:
- You want to submit a complaint or claim to the supplier.
- You discuss the situation and possibly the contract(s) with our order risk advisor.
- You will be advised according to the agreements made.
- You will be assisted in finding a solution for you and your supplier.
