Your direct trade complaints and claims resolved professionally
Have you noticed that a delivery does not comply with the terms and conditions or the contract? And your supplier has a different opinion about that? Then use our order risk advice service. Our advisors can help you submit a complaint or claim without damaging your business relationship.
If it concerns a Royal FloraHolland contract or terms and conditions, then our advice and support are always free.
Have modifications been made or did you use your own terms and conditions? Then our customised advice and support cost €110 per hour.
The experienced order risk advisors of Royal FloraHolland are very knowledgeable about the sector and are specialised in the professional and efficient handling of disputes with suppliers when purchasing via direct trade. The disputes can arise with growers or other buyers of Royal FloraHolland.
The usual steps to take are: