- Are you familiar with our advanced search functions?
- If you put text between double quotation marks, the entire text will be searched for, e.g. "the rose".
- AND between the words, e.g. rose and tulip, finds everything which has both words in it. Searching for loose words, e.g. rose tulip, produces the same result.
- OR between the words, e.g. rose or tulip, finds everything which contains either rose or tulip.
- Searching for flowers and not tulip finds everything which contains the word flowers but not the word tulip.
- Searching for flowers and (tulip or rose) finds everything which contains the word flowers together with tulip and flowers together with rose.
Claims mediation
Your direct trade complaints and claims resolved professionally
Have you received products not complying with the agreements made, or the grower is unable to deliver? Or the grower informed you that it holds you liable for its losses, since you failed to purchase as agreed? The Order and Risk Advice department can support you in the event of conflicts, or provide advice on rights and obligations with disputes in direct trade.
Your benefits
- Help in formulating responses or proposals for reaching a solution
- From specialists well-acquainted with the market and Royal FloraHolland
- With support in being taken seriously by the other party being paramount
What does it cost?
In case of a Royal FloraHolland contract or Royal FloraHolland terms and conditions, our legal advice and our support are always free. If changes have been made or if you have used your own terms and conditions, then fees will apply.
How does it work?
Royal FloraHolland's experienced Order Risk Advisors have sector expertise, and specialise in efficiently settling disputes relating to selling through direct trade. Based on the agreements made, you receive advice on how to lodge a complaint with the other party, or how to respond to a complaint received. The aim of this is to reach a solution acceptable for both parties.
