Quality and complaints

You want assurance that the products you buy meet your expectations and will flower optimally in customers' homes. That is why Royal FloraHolland is working continuously on improving our quality policy. We want to make sure that the product information is correct. And if something does go wrong with your purchase, you can depend on Royal FloraHolland to handle the problem and come up with a solution quickly. Our product complaints staff are ready to help you with that. In addition, our product quality chain advisors can support you with research and advice about the lifespan/vase life of your flowers and plants. This can improve the consumer value of your products throughout the entire chain.

Our services

Research vase life

Have your flowers and plants tested or review the results of vase life testing via Vase Life Tested.

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Chain advice

The product quality chain advisors can support you with research and advice.

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Future orders support

Guaranteed quality in the future of flowers and plants that you order now.

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Product complaints

Our staff from Product Complaints can help you to resolve the smooth handling of your claims.

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Direct flows order check

A chain advisor from Royal FloraHolland inspects the order.

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Lot deviation notification

You are warned that you have to be extra careful when inspecting your lot.

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Order risk advice

Your direct trade complaints and claims resolved professionally.

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Quality policy

The quality policy works towards improving the quality and grading information at the clock continuously.

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Product specifications

The basic agreements between growers and traders for the trading of horticultural products.

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