Frequently asked questions about Packaging Online
You will find the answers to frequently asked questions about our Packaging Online service on this page.
- Do I need a subscription in order to use Packaging Online?
- I do not have an account in the My Royal FloraHolland environment yet. How do I create one?
- How do I activate Packaging Online?
- Can I make the app available to an employee without authorizing the use of other apps in the RFH app?
Do I need a subscription in order to use Packaging Online?
Yes, you need a subscription to use Packaging Online. This subscription is free. You can sign up via My Royal FloraHolland. You can find more information on our website: www.royalfloraholland.com/packagingonline
I do not have an account in the My Royal FloraHolland environment yet. How do I create one?
Go to royalfloraholland.com and click 'Log In' in the top right corner. You can gain access to the My Royal FloraHolland environment via 'Request a new account'.
How do I activate Packaging Online?
Before you can use Packaging Online, you have to activate the 'Packaging collection and return' service once via My Royal FloraHolland.
Complete the following steps once to activate the service:
- Go to https://www.royalfloraholland.com/
- Log in via 'My Royal FloraHolland'
- Under 'My services', click 'Available services' and add the 'Packaging collection and return' service (not to be confused with 'Logistic Supplies Online')
- Then, under 'Start web services', click 'Packaging collection and return'. After this, you will automatically be directed to the new packaging system Packaging Online
- We will activate the Packaging Online service within 2 working days. You can order packaging online and announce the return of packaging as soon as the service is activated.
You can find the manuals/instruction videos at royalfloraholland.com/fustonline.
Can I make the app available to an employee without authorizing the use of the other apps in the RFH app?
Yes. You can use the menu 'Extra Accounts' for this. You can find this menu under 'My details' in My Royal FloraHolland. In this menu, you can specify for each employee which apps are made available to them.
You can find the manuals/instruction videos at royalfloraholland.com/fustonline.
How do I add other employees in Packaging Online Webview or the App?
You can only add employees if you are the administrator of the main account. If you want to activate employees for Webview and/or the App, follow the instructions in the manual.
How do I download the new RFH app?
Whether you have an Android device or an Apple iPhone, you can download the app for either device from the appropriate app store. You will find more information on this subject at https://www.royalfloraholland.com/app.
Does the use of packaging receipt booklet stop?
Yes, we will stop using the packaging receipt booklet. Of course, you will receive a digital transaction form by e-mail.
Do you still have complete packaging receipt booklets left for the Naaldwijk location? You can hand them in at the lock plate counter in Naaldwijk and we will credit the costs to you.
