Frequently asked questions about coronavirus
This Q&A has been drawn up for growers, buyers and other RFH contacts and will be continuously updated as new information becomes available.
Royal FloraHolland is carefully monitoring developments regarding the coronavirus so that we can take steps where necessary to safeguard the health of visitors to and employees at our locations. Moreover, we follow the advice of the World Health Organisation (WHO), European Centre for Disease prevention and Control (ECDC), National Institute for Public Health and the Environment (RIVM) and the Ministry of Foreign Affairs (BZ). If you or any of your employees have been infected and this person has visited one of our locations, kindly inform us immediately.
For all general information about the coronavirus, please refer to the website of the RIVM.
Royal FloraHolland
- There are two or more infections in my company. Do I have to inform Royal FloraHolland about this?
- I am a Royal FloraHolland customer? Can I visit a location?
- Are the auction-room workplaces of Royal FloraHolland open?
- Are we turning away customers from Brabant?
- Can tourists still visit the auction building in Aalsmeer?
- What is Royal FloraHolland doing to reduce costs?
Remote buying (KOA)
Events
Payments/Lending
Coronavirus
- Which measures can I take to avoid getting infected and/or spreading the virus?
- How do I recognise the coronavirus?
- I have symptoms of flu. What should I do?
- I was recently in an area where there is a coronavirus outbreak or where the risk of infection is high. What should I do?
- Can the coronavirus be spread by flowers?
- Where can I go for more information?
Finance
- What does Royal FloraHolland think of the proposed support measures?
- What does Royal FloraHolland do for international growers?
- What role does Royal FloraHolland play in providing loans?
- What should I do as a grower if I want to apply for financing?
Face masks
There are two or more infections in my company. Do I
have to inform Royal FloraHolland about this?
We are requesting you to inform us whenever two or more of your
employees have a confirmed diagnosis of infection. We are referring
to infections that are related. In other words, infections
contracted in the same place or within a period of ten days. Of
course, we will also inform you if several of our employees have
been infected in the same place and/or within the same period. We
will then take strict measures to prevent the spread of the
virus.
In case of two or more infections within your company, please
contact our security department:
Aalsmeer +31 (0)29 7392500
Naaldwijk +31 (0)17 4632555
Rijnsburg+31 (0)71 4094201
Eelde +31 (0)50 3097205
Do you have any questions, concerns or tips? Please contact us on
+31 (0) 88 789 89 89 or corona@royalfloraholland.com.
I am a Royal FloraHolland customer? Can I visit a
location?
All Royal FloraHolland locations are currently still open to
growers, buyers, transports, employees and others for work-related
activities.
We do ask our contacts to avoid the locations and workplaces of Royal FloraHolland where possible.
Are the auction-room
workplaces of Royal FloraHolland open?
The auction-room workplaces of Royal FloraHolland are currently
still open. On Thursday, 12 March 2020, it was announced that
gatherings/events with more than 100 people (must) be cancelled.
For this reason and in anticipation of a possible situation where
we may have to close the auction room workplaces, we request buyers
to make use of Remote Buying (KOA) during the next four working
days (starting 13 March 2020). In addition, we request all KOA
users to avoid the auction room workplaces at Royal FloraHolland
locations.
What is Royal FloraHolland doing to reduce costs?
Royal FloraHolland is in the process of drastically reducing
costs. We are doing this by, among other things, suspending
projects and the deployment of external parties and making use of
the temporary measure Emergency Fund for Bridging Employment (NOW).
This will enable us to reduce labour costs without having to lay
people off.
How do I obtain a KOA connection?
You do not yet have a KOA connection? Please contact Royal
FloraHolland Customer Service on +31 (0) 88 -789 89 89 or the KOA
Helpdesk (option 2).
In the coming period, extra staff for this purpose will be on hand at the KOA Helpdesk.
Customer service and KOA helpdesk open this weekend!
To answer any questions about the coronavirus and to obtain a connection for Remote Buying (KOA), the Royal FloraHolland Customer Service will be open this weekend.
On Saturday 14 March and Sunday 15 March, we are available from 9:00 - 17:00 via:
- WhatsApp: +31 (0)88-789 89 89
- Email: klantenservice@royalfloraholland.com
What do I need for a KOA connection?
The internet connection and the computer on which you are going to
work with KOA must be reliable. The KOA software demands a
high-quality operating system in combination with the hardware and
network connection. We recommend that you install the KOA software
on a dedicated PC or laptop. In other words, this computer should
not be used for any other purposes and no other software programmes
should be installed on it. We do not recommend the use of wireless
internet through Wi-Fi. A wireless connection is less stable than a
fixed connection.
Different requirements apply to a KOA connection for the Eelde auction. Buyers who do business at Eelde will be informed separately.
Which measures can I
take to avoid getting infected and/or spreading the virus?
The RIVM recommends following the guidelines below that apply to
all viruses that can cause the flu and a cold. It is therefore
always important to follow them:
- Wash your hands regularly
- Cough and sneeze into the inside of your elbow
- Use paper tissues and throw them away immediately after use
- Do not shake hands
In the Netherlands, face masks are only recommended for medical staff. There is no proof that face masks protect people from viruses when they are not ill.
How do I recognise the coronavirus?
People who are infected with the new coronavirus have a fever and respiratory complaints, such as coughing and shortness of breath. There is a specific test, PCR (Polymerase Chain Reaction), that can determine whether a patient has the COVID-19 virus.
I have symptoms of flu. What should I do?
It is important to be aware that there is currently also an outbreak of the common flu in the Netherlands that has infected a lot more people. You should only report to your GP and your direct manager immediately by telephone if you have been to a country where the coronavirus has been widespread in the past two weeks or if you have been in contact with a patient who has had the virus in the past two weeks. You can find the risk areas on the website of the RIVM.
I was recently in an
area where there is a coronavirus outbreak or where the risk of
infection is high. What should I do?
Colleagues who are experiencing respiratory complaints and have
been in a risk area in the past two weeks, or have had contact with
a patient who has the coronavirus, must immediately report to their
general practitioner and their manager by telephone. You can find
the risk areas on the website of the RIVM.
Are we turning away
customers from Brabant?
We cannot oblige customers from Brabant not to visit our
locations. We do ask them to use common sense, for example with
regard to visiting our locations.
Can the coronavirus be spread by flowers?
Coronaviruses spread via humans and animals. They cannot survive long outside of the body. Other coronaviruses do not spread in this way, and the RIVM has no reason to assume that this coronavirus (COVID-19) is any different.
Can tourists still visit the auction building in Aalsmeer?
The Visitor Centre at Aalsmeer is closed until further notice.
Where can I go for more information?
Growers and buyers who have specific questions about their activities in conjunction with Royal FloraHolland can contact their account managers or the Customer Service on (+31) (0)88 789 89 89 on weekdays between 05:30 and 17:00 (Fridays until 16:00) During the weekend of 14 and 15 March, the Customer Service is open from 09:00 - 17:00 on WhatsApp +31 (0)88-789 89 89, or you can send an email to klantenservice@royalfloraholland.com.
What can Royal FloraHolland do for me in the event of
payment problems?
Unfortunately, for our growers and buyers with acute financial
problems, we cannot act as a lender ourselves, in any form
whatsoever. The government's package offers a solution to this
problem. You can apply for emergency credit from the bank.
What does Royal FloraHolland think of the proposed
support measures?
We are very positive about the Government's support package for
companies that are severely affected by the corona crisis. We are
also in favour of setting up an emergency fund for floriculture.
This emergency fund is necessary to at least partially compensate
for the economic damage. We are discussing this with the Minister
of Agriculture, Nature and Food Quality.
What does Royal FloraHolland do for international
growers?
For our international growers in Africa we are in contact with the
country organisations EPHEA in Ethiopia and KFC in Kenya. In
Germany we are in contact with the sector organisations: ZVG and
BGI. There is also consultation with our Minister of Foreign Trade
and Development Cooperation. The Dutch government is working on an
action plan for international trade and it explicitly includes
ornamental plant cultivation. Royal FloraHolland has requested that
specific funds be made available for Kenya and Ethiopia. The
Minister has promised to look into this.
What role does Royal FloraHolland play in providing
loans?
In consultation between banks and Royal FloraHolland, it has been
agreed that providing credit to growers and trading companies is a
task for the bank. Assessing and providing credit is their
expertise. This is in line with the position taken by the Dutch
government, which has extended the guarantee to banks. This allows
banks to grant emergency loans to companies with reduced risk.
What should I do as a grower if I want to apply for
financing?
If growers or trading companies need financing, we advise them to
go to their bank. The bank needs annual figures and a liquidity
forecast. The banks can then quickly assess whether and how much
credit they can provide. Royal FloraHolland has agreed with the
Dutch banks not to include member loans in emergency loans.
